Forum Discussion

Re: Arrow keys nor WASD work

@Milana0  Please test the game in fullscreen or windowed mode, whichever one you're not using right now, and let me know if that helps.  Please also disable any apps you use that include overlays: Steam, Discord, etc.  Disable the EA App in-game overlay as well; the option is under Settings > Application.

6 Replies

  • Milana0's avatar
    Milana0
    3 years ago
    @puzzlezaddict Thank you for the suggestions. I tested them out. Unfortunately, did not help. I also installed the new game version 1.96.397.1020. No change.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Milana0  Try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service you need to leave enabled is the EABackgroundService, which the EA App uses.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes shutting down anything that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be active.  If you accidentally kill the wrong process and it doesn't restart on its own, just reboot your computer again.

  • Milana0's avatar
    Milana0
    3 years ago
    @puzzlezaddict I tried this too. No effect what so ever. ☹️ So frustrating. I build the new computer to get better quality and speed on my Sims gaming, but now it is all in vain...
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Milana0  Do you have a different keyboard you could test with, at least temporarily?  It would be useful to know whether the issue is your keyboard, or at least its settings, rather than your computer.

  • Milana0's avatar
    Milana0
    3 years ago
    @puzzlezaddict Not yet, but I think I'm just gonna go and buy one to test the theory. I've been thinking about that too.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Milana0  I don't think it's worth buying a keyboard just to test, especially if you could borrow one from a friend or family member.  If that's not an option, find your keyboard's manual and cycle through its various functions and settings, for example Number Lock or some special gamer setting you didn't know existed.