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Re: Cannot save game after September update 09/18/2024

@itskachhh are you using the off-the-grid lot type on your lot ?

12 Replies

  • crinrict's avatar
    crinrict
    Hero+
    8 months ago

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    Best is to delete the ones you have, then trigger the error and check if new ones are created.

    If that is the case, please upload them to a new post in this thread.

    Please either create a .rar file to upload or copy/paste the content into your post.

    Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.

  • @crinrict I had around 5 of those files in the folder and I deleted them as instructed. However, no new appeared again, even after I tried to go into the game, do a couple of things and save again (which froze again of course).

    What can I do now?
  • crinrict's avatar
    crinrict
    Hero+
    8 months ago
    @itskachhh Are you on PC ? If so, could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 months ago

    @itskachhh  Does this happen with all saves, or only the one you're currently playing?  Please test a new save for comparison's sake if you haven't already, and do so on a default EA lot with new sims (nothing from the Gallery on either count) in a base game world.

    If OneDrive is running on this computer, whether you deliberately use it or not, please pause syncing.  You can do so by clicking the cloud icon in the lower-right corner of the screen; if you don't see it, click the ^ icon.

    Otherwise, if the new save is affected too, try playing with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

  • itskachhh's avatar
    itskachhh
    8 months ago

    @puzzlezaddict It happens with other saves as well, unfortunately, so I cannot make progress anywhere. I tried to play with your suggestion to go offline and it did not work. The game is still stuck on the saving screen and I have to force quit it.

    Are there other steps I could do since this doesn't work?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 months ago

    @itskachhh  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and see whether you can save your progress.

    If this doesn't help, please try playing in a new admin Windows account.  Make it local, as in, don't link it to your Microsoft account.  You'll be able to launch Sims 4 without reinstalling anything.  Here again, start a new save and see whether you can save your progress.  This is more of a test than a fix, to see whether the problem is limited to your account (e.g. a permissions issue with the Documents folder) or more global.

  • itskachhh's avatar
    itskachhh
    8 months ago

    @puzzlezaddict Thank you for the suggestion! I moved the entire Sims 4 folder and started new - it worked! As in, I could save the newly started game. What do I do now though because I wish to play my own built sims and world I've had? Any suggestions for the next steps?
     

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 months ago

    @itskachhh  Try copying your old save, but nothing else yet, to the new folder, and see whether you can save your progress.  Since you're copying rather than moving the file, you don't need to worry about missing content or anything else you do as an experiment.  Try both "save" and "save as."

  • itskachhh's avatar
    itskachhh
    6 months ago

    So thankfully it worked to slowly play with a new game and incorporate the saves, then custom cc and all. I discovered, it was one cc that was making it problematic. However, now I have the issue where some households are stuck when I try to play them. The loading screen just keeps on going. Is there another thread for this with some answers, or could someone please help here with this.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    @itskachhh  I can try to help, or ask someone else to if I don't know how to fix the issue.  As a first step, please open Documents > Electronic Arts > The Sims 4 and delete any lastexception files you find.  Try again to load one of the affected households and see whether you get a new LE.  If you do, please open it and delete its first line, then attach it to a reply here.

    If you get an error message when trying to load the household, please post a screenshot of that as well.

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