Re: [CURRENT ISSUE] Game won't Open says "already Running"

Hi, I have tried all of the suggested things and my game still is not working and I'm still getting the error code. Any more suggestions on how to fix this?

@grey9455  Try creating a new user account on your computer.  Make it an admin user; the name should contain only letters and numbers, no special characters, accents, etc.  You don't have to sign into a Microsoft account or anything like that, so you can skip that step.

@RawrrDinosaur18  We can't see your dxdiag because this site's virus scanner is being difficult again.  Please instead upload the dxdiag to a third-party filesharing site and link it here.  You can use pastebin.com if you don't want to create a separate account for this.

@RawrrDinosaur18  Your hard drive is critically low on space.  I realize that the drive is small and you don't have a lot of options, but try to clear as much space as you can, ideally at least another 10 GB.  The Downloads folder is a good place to look for files that can be deleted, and be sure to empty the recycle bin as well.

Your dxdiag also lists a number of BlueScreens.  It doesn't say when they happened, but they could be related to the Sims 4 issues (or not).  It's worth looking into though.  Open a File Explorer window and enter C:\Windows\Minidump in the address bar.  If you see any files there, please right-click on them and select Copy, then right-click on your desktop and select Paste.  if there are multiple files, you can zip them together.  Then upload them to a third-party filehosting site (the one you used just now is fine) and link them here.

My hard drive ( maxone D: ) has 250GB of space freed of 298GB and my normal computer hard drive ( acer C: ) has 9.38GB freed of 57.1GB and my Sims 4 is linked together in my Documents and hard drive with the symbolic link, I deleted everything from my downloads folder (it was only cc and other things I didnt need) but i dont know what else I can delete to free up space I have nothing in my downloads folder and the only things on my desktop and the only games on my laptop are for the sims I dont have any other games or installed apps. Also there was only one thing in my minidump folder here is the link for it. https://gofile.io/d/NgYWrO

@RawrrDinosaur18  Sorry for the delay.  Your crash dump references a component of malware, which obviously needs to be removed.  (The name of the malware is SAntivirus.)  If you have an antivirus program installed, run a complete scan.

Then download Malwarebytes—the free version is fine, and run a scan:

• Get the free version from https://www.malwarebytes.com
• Install and launch it, and click Scan in the left panel
• Click Custom Scan, then Configure Scan
• Check all the boxes for various types of scans, and check off both C and D drives, then Scan Now
• When the scan is done, which will take a while, click View Report > Export > .txt file, and save it to your desktop

Now run AdwCleaner:

• Download it from here:  https://www.malwarebytes.com/adwcleaner/
• Click Scan and let it do its thing
• When it finishes, check the list, uncheck the boxes next to anything you recognize and want to keep
• Save any work you have open, then click Quarantine, and AdwCleaner will quarantine the entries and restart your computer
• Once your computer has restarted, AdwCleaner will reopen; click View Log File, then "save as" and save a copy to your desktop

Please upload these logs and link them here.  Then rerun both scans until neither one comes up with anything suspicious.

@RawrrDinosaur18  Sorry, I somehow missed your post yesterday.  Looking at your logs, there are still elements of the malware I mentioned before, and the scans didn't remove everything.  Specifically, SAntivirus is in C:\Program Files (x86)\Digital Communications.  Please delete the Digital Communications folder, empty your trash, restart your computer, and then run both scans again.