My EA app says that all the packs are installed, but they don't work anymore. In the game it says that they're not installed, but in the app it saysa they are. I just merged my EA and Steam accounts, and now none of my saves are playable, as the packs don't seem to work. Since it wasn't working, I then unmerged my EA and Steam accounts and still have the issue. I don't have the CAS demo installed.
islaclef Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game (EA App > Sims 4 > Manage > Repair, or Steam > Sims 4 > Properties > Installed Files > Verify integrity of game files). If that doesn't help, please see the first post of this master thread:
[CURRENT ISSUE] Sims 4 DLC shows as installed, won't load in-game | EA Forums - 11831673
None of this worked, nothing has changed.
im having the exact same problem! In my EA app its showing my packs are there but when i open ts4 its saying i can't play my game because my packs are missing and everything from purchased packs are no longer there. Wonder if its a glitch somewhere.
Update: I figured it out, I had moved the packs around a bit in the folder, then I deleted them all and reinstalled from the EA app, that seemed to work, haven't figured out how to link it to steam, but at least I can play the game now.
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