Re: EA sims4 keeps closing

I have the same problem. I tried swapping ram and GPU from my other PC and i even replaced the Motherboard, tried new windows and it still randomly crashes Mostly on the opening screen. 

@mtessh  Please post a new dxdiag, and look for a new error in the Reliability Monitor that corresponds to your most recent attempt to play Sims 4.

@lady_absentia  Since this thread is specific to the original poster, please create your own thread describing your issue.  Include the model numbers or SKUs of the components you've replaced, for example the RAM has its model number printed on the side of each module.  Please post a dxdiag as well.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@puzzlezaddict 

see attached. thanks!

@puzzlezaddict 

here is the bit from the reliability monitor

Faulting application name: TS4_DX9_x64.exe, version: 1.108.335.1020, time stamp: 0x66a31f19
Faulting module name: ntdll.dll, version: 10.0.22621.3733, time stamp: 0x67ca8829
Exception code: 0xc0000006
Fault offset: 0x0000000000020762
Faulting process id: 0x0x1A80
Faulting application start time: 0x0x1DAE401D8865BA5
Faulting application path: D:\sims4\The Sims 4\Game\Bin\TS4_DX9_x64.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 00a34c9a-e370-4ca2-9247-a454c114121a
Faulting package full name:
Faulting package-relative application ID:

@mtessh  Now that you've rebuilt the page file, please try a clean boot again, as described in post 10, with your computer completely offline.  It's important to have no internet connection at all.  If that doesn't help, please post the Reliability Monitor from the newest crash, as you've done before.

I've asked for a second opinion on your issue in case I'm missing something.

@puzzlezaddict it only lasted about an hour, unfortunately. 

first one: 

Faulting application name: TS4_DX9_x64.exe, version: 1.108.335.1020, time stamp: 0x66a31f19
Faulting module name: ntdll.dll, version: 10.0.22621.3733, time stamp: 0x67ca8829
Exception code: 0xc0000006
Fault offset: 0x0000000000020e59
Faulting process id: 0x0x2068
Faulting application start time: 0x0x1DAE69D2F8B9D6E
Faulting application path: D:\sims4\The Sims 4\Game\Bin\TS4_DX9_x64.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 5cd29021-f789-494a-874c-79c9033d8d3e
Faulting package full name:
Faulting package-relative application ID:

second one: 

Description
Faulting Application Path: D:\sims4\The Sims 4\Game\Bin\TS4_DX9_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_DX9_x64.exe
Application Version: 1.108.335.1020
Application Timestamp: 66a31f19
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.22621.3733
Fault Module Timestamp: 67ca8829
Exception Code: c0000006
Exception Offset: 0000000000020e59
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: abcc
Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9
Additional Information 3: abcc
Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9

Extra information about the problem
Bucket ID: eb179d2a9de903cd506d48c011e64cbf (1183682266839534783)

@puzzlezaddict 

I wanted to ask if there was anything to do to make the game process smoother. It is very 'frame by frame" when I play. And it's not a space problem because I have over 800gb free on the drive I'm using. I also have all the graphic settings to low