Forum Discussion

Anonymous's avatar
Anonymous
12 years ago

Re: Error loading saved game

Have you tried repairing the game on Origin, by right clicking the icon in the My Games tab and selecting "Repair Game"?

16 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago

    I tried that and i am still receiving the same error message.

  • Anonymous's avatar
    Anonymous
    12 years ago
    What happens if you uninstall/reinstall the game?
  • Anonymous's avatar
    Anonymous
    12 years ago

    I just uninstalled, and reinstalled.  Same error message.  Created a new household, and now neither household i have created are there.

  • Anonymous's avatar
    Anonymous
    12 years ago

    i have the same problem, im glad im not the only one.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Can you guys upload your save folder somewhere (dropbox, megaupload or some other file hosting website), as well as let us know how long you have been playing on each save in the folder? I'll pass it on to the Sims team.

    Thanks!
  • Anonymous's avatar
    Anonymous
    12 years ago

    Can't seem to find a save folder. 

  • Anonymous's avatar
    Anonymous
    12 years ago
    @deac15

    It should be located in username\My Documents\Electronic Arts\The Sims 4\saves
  • Anonymous's avatar
    Anonymous
    12 years ago
    I've been having nothing but problems with this game since I bought it two days ago. kicking myself for spending the extra $20 to get the premium edition too
  • Anonymous's avatar
    Anonymous
    12 years ago

    Okay guys. ive finally found a solution. ive tested it, and its worked for my game, hopefully it will work for yours. 

    Go to Documents/Electronic Arts/The Sims 4/cache and delete all the cache files. 

    then go into the saves folder and delete all of the saves.

    Then go into the "scratch" folder within the "saves" folder and delete all the files which had the words "save game" in it.

    You will need to create a new game, then save it, exit the game and then relaunch Sims 4.

  • Thank you thank you thank youuuuu! Does this fix the build/buy mode as well as the load a saved game? You rock! I am going to try it and I will post if I have any success.
  • The steps provided by @mizdistraction worked PERFECTLY. My game saves and loads properly now and the build/buy mode works!!!! Thank you sooooo much, I finally am able to enjoy The Sims 4 like it's supposed to be! Still have glitchy alien babies (graphic errors make them look weird) but besides that, it's PERFECT. Thank you again!!! 😊
  • Anonymous's avatar
    Anonymous
    12 years ago

    Excellent, good to know. 🙂

    @deac15  can you try the workaround @mizdistraction suggested? If it solves your issue, be sure to click the "Accept as Solution" button and to click the "XP" button to reward her efforts. 🙂

  • EuphorialQueen's avatar
    EuphorialQueen
    Hero (Retired)
    12 years ago
    Just so I understand. By deleting all the files related to saves those saves are no longer available. And the only solution is to start fresh? I have been fortunate not to have this issue. Just want to confirm before I share with my forum members. Than you all in advance for finding solutions to game issues.
  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    I was wondering that too @mizdistraction 


    EDIT: Also if someone has a pic of the error message. That be great to have for a blog post.

  • Anonymous's avatar
    Anonymous
    12 years ago
    About having to start off fresh or not, I have no clue. This was the solution I got after talking to someone on the help chat thing. It took HOURS for them to finally get back with me. So I took what I could get.

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