@jjsmack84 You'll need to contact EA customer support about the double purchase.
For the rest, please describe your issue in your own words. Several current issues are similar but not identical. Please also test without any mods or custom content at all, if you haven't already.
Sorry- that reply above is from me. I tried logging into a different account (it didn't help). Forgot to log back into my main account....
@jjsmack84 I'm confused. It sounded like you were asking the original poster if they'd managed to fix their game. Are you saying you're the original poster too? If so, did you try the suggestions in post 2?
If you're not the original poster, please let me know exactly what happens when you try to launch Sims 4.
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