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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

Re: Game closes without an error code, i barely get an hours game play

@xjustynex30  Is there any pattern to the game closing, for example when you have your sims travel or change clothes, or load a certain lot?  Are you saying you can play for up to an hour before the game crashes, or can you only play in much shorter spurts?

A dxdiag is always appreciated, but yours doesn't list any Windows-related errors.  This would be normal after a major update but a bad sign otherwise.  So please let me know whether you've recently installed a Windows feature update or Windows 11 overall.

Please also look for Sims 4-related errors in the Reliability Monitor, in case they're there but the dxdiag just didn't pick them up.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of the most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

8 Replies

  • xjustynex30's avatar
    xjustynex30
    3 years ago

    hi, no there isnt a pattern at all, i can travel and do everything that i normally would do.

    ive just been able to play since doing this post but its just closed randomly again, ill do what you just suggested.

    my laptop done an update i think it was last week and i updated sims at the same time, thats when i started getting the problem.

    i will just quickly do what you said and reply with what comes up . thank you

  • xjustynex30's avatar
    xjustynex30
    3 years ago
    Source
    The Sims™ 4

    Summary
    Stopped working

    Date
    ‎16/‎05/‎2023 13:29

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: TS4_x64.exe
    Application Version: 1.97.62.1020
    Application Timestamp: 6441f335
    Fault Module Name: TS4_x64.exe
    Fault Module Version: 1.97.62.1020
    Fault Module Timestamp: 6441f335
    Exception Code: 80000003
    Exception Offset: 00000000001dcd85
    OS Version: 10.0.22621.2.0.0.768.101
    Locale ID: 2057
    Additional Information 1: 93e7
    Additional Information 2: 93e7d37a622dc520d8f51a2bcc26ce87
    Additional Information 3: a58a
    Additional Information 4: a58a89ad8357aac72d117823a33afcb6

    Extra information about the problem
    Bucket ID: 8d877368a72da65a1825687b0021bad4 (1739911708541041364)

    this is what came up
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @xjustynex30  That's exactly the info I was looking for: Sims 4 is crashing with a breakpoint error (0x80000003 means breakpoint error in case you're wondering).  This in turn can be caused by a number of different problems, so I'd rather see a crash dump from the game instead of guessing.  There should be a file from the most recent crash, at least.  Click Windows key-R and copy and paste this:

    %LocalAppData%\CrashDumps

    When you enter, you'll see a list of .dmp files.  If one of them is from Sims 4, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.  If you see a crash dump that was written at exactly the time the game crashed, I'd like that too.  But in either case, please only upload files from the time of the most recent crash.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @xjustynex30  Sorry for the late reply.  I didn't see anything useful in the crash dump, so I asked for a second opinion, and that opinion is also that there's not much useful in the dump, only more of what we already knew (breakpoint error).   So this becomes more about eliminating the usual causes until we find something.  On that note, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

  • xjustynex30's avatar
    xjustynex30
    3 years ago

    hi, just a quick update, i managed to fix the issue.

    i had a virus on my laptop so once i done a scan and got rid of it , the game stopped crashing.

    hope that helps anyone that may have the same issue in the future

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