@mimzyy Try pausing OneDrive syncing first; right-click the cloud icon in the lower-right corner of the screen to see the option. And make sure you don't already have a Sims 4 folder on your desktop. If you do, rename it.
If that doesn't help, please post a screenshot of the error.
i did that, then i transferred my saves to my desktop. i opened the game when it didnt have my saves and the same screen appears.
below is an attachment of what it looks like when i open CAS.
@mimzyy Please move the entire Sims 4 folder, not just the saves folder, to your desktop, if you haven't already, and test again.
If you still get a gray screen even with a clean folder, please post a dxdiag. If the gray screen is gone, that means the problem is something else in your old folder, probably a mod or custom content item.
