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Re: I need help for gallary and el selvadora

@marisab144355  One common cause of the red Xs in the Gallery is an antivirus blocking the game from writing to your user folder.  Please see this thread for more information:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/td-p/9572695

For Selvadorada, try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.  If that doesn't help, clear Origin's cache, restart your computer, and try again.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help either, please start a new save and travel to Selvadorada, for comparison.

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