I tested Sims 4 again and changed my graphic card setting tp high performance for my AMD graphic card and left the game play on here own from sunday till thursday sims week and wwhat a suprise no crash no restarting my windows till now. I will test it further for another day .I will post about the result . After two another tests it shutt down my laptop twice when playing. I do not now what to do before the update on update for journey to Batuu I was playing 10 to 12 hours with no shutt down of my laptop .Something must happened when the updated was installed.
I used Windows Diagnostic Data Viewer and it says that QtWebEngineProcess.exe is broken . This is the text. and dxdiag .
QtWebEngineProcess.exe
Description Faulting Application Path: C:\Program Files (x86)\Origin\QtWebEngineProcess.exe Creation Time: 19.11.2020 22:06:37 Problem: Zatrzymano działanie. Status: Raport został wysłany
Problem signature Problem Event Name: APPCRASH Nazwa aplikacji: QtWebEngineProcess.exe Wersja aplikacji: 0.0.0.0 Sygnatura czasowa aplikacji: 5cface50 Nazwa modułu z błędem: Qt5WebEngineCore.dll Wersja modułu z błędem: 5.8.0.0 Sygnatura czasowa modułu z błędem: 5cfacd06 Kod wyjątku: 80000003 Przesunięcie wyjątku: 002df6f1
Extra information about the problem Bucket ID: 71bc1cbe8b3f18eab1cdf3a382c5062c (1282949352469628460)
@crinrict I tested it again when playing witha new household 8 sims the game just break my windows and my laptop restarted again. I just moved my sim to a empty lot in Newcrest. This is a nightmare I can not play Sims 4 .
@AgnieszkaMaria81 Your first dxdiag lists two hard drives, but your second only lists one. Did you do something to disable the second hard drive? If so, please describe exactly what you did. If you didn't do anything, then it's possible that the issue with your second hard drive is causing the crashing.
Your C drive is also critically low on space. You have less than 10 GB free; 20 GB is the reasonable minimum, although you can often get away with less.
There are also a number of Origin errors in your dxdiag. Please address the free storage first, then clear Origin's cache, uninstall it "the hard way," and reinstall.
@puzzlezaddictI reinstalled my windows and did not create the Disk it was formatted but I create a new one now. I did all an uninstalled Origin the hard way and cleared my origin catche. But when unistalling in the registry of my windows I did not find any origin filder in windows/current version /uninstall.I run my sims 4 game for the night from 00:07 AM to 07:36 AM and the game did not crash my laptop. What I did that is run origin in offline mode.When Origin yesterday was in online mode the game cause my system shut down and restart it by overpowering my processor. My game played by 70C to 92 C in origin offline mode it did not crash.Something is wrong with origin after the update before I had not such big problem I could play Sims 4 and Sims 3 for 12 hours easy.
@puzzlezaddict I even enabled throuh my firewall all of origin but the game is causing still to shutt down and restart . When origin is offline my game was active all night.
@AgnieszkaMaria81 I guess it's possible that the guide to uninstalling Origin is a bit out of date. Regardless, as long as you removed all the listed Origin entries, you should be fine.
Origin is using exessive CPU for a lot of people right now, for no apparent reason. You could try the EA Desktop App, now in beta, to see whether it works better. (No guarantee you'll be invited, but it's not super restricted anymore.)
I have to say though, 92º Cis still a bit hot for the CPU, even if it's not dangerous. Would you be willing to open up the laptop and clean the fan and vents? Even a relatively new system can get clogged with dust or pet hair pretty quickly. And you may want to check GPU temperatures too, just to be safe. GPU-Z is a lightweight app that shows temp as well as core load and fan speed.
But for the underlying issue, excessively high CPU temps could certainly cause your laptop to shut down, and Origin could certainly cause the CPU to overheat more than it's already doing. So it sounds like you figured out exactly what the problem is.
@puzzlezaddict I have opened my laptop and dusted it before the snowy escape update . But yesterday I opned iy dusted it again. But for some reason I set origin to windows 7 mode and admin and played the game let the 8 sims household play on there own and the laptop did not shutt down.The game was active from 9:25 AM to 16:36 PM. I will test it further but finger crossed maybe if I am lucky this is the solution.
@AgnieszkaMaria81 I tested it again 2 times with 2 diffrent sims in Mt Komorebi. This pack is the cause nothing is solving the proble. Origin offline mode, origin in windows 7 mode,offline, changging the setting to powesave nothing. So fo me now my sim 4 adventure came to the end.I am very sad about this but I can do nothing to save my Sims 4 game.
@AgnieszkaMaria81 Even if Snowy Escape is hopelessly broken, which it doesn't seem to be overall, it still shouldn't be shutting down your laptop. If you're willing to try, I'd like to see the results of some hardware monitoring. Download hwinfo from here:
You don't need to install anything if you don't want to; just choose the Portable version, unzip it, and launch it from Downloads or wherever you want. (If you would like to install, be sure to click the green button, not the orange one.) Restart your computer, and don't open any other apps. Launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging. Save the file to your desktop for easy access later.
Wait five minutes, then launch Sims 4 and play until your laptop shuts down. The log should still be intact up to that point; you can upload it to a third-party free filehosting site and link it here. Please leave it in .csv format, or if you use OneDrive to share, please compress it in .zip format instead.
@AgnieszkaMaria81 The CPU temperature of your laptop is definitely too high. It hit 98° C on the hottest sensor a few seconds before the log ended, so it's reasonable to think this is what probably caused your system to crash:
For some strange reason, your CPU fan apparently downclocked as the temperature rose:
This could be a reporting error, but it would explain the high temps you're seeing. Have you ever downloaded software to control fan speeds or something similar? If so, please reset everything to defaults. You should hear the fans pick up when you're playing. It's also possible that there's something mechanically wrong with your fan, but I couldn't tell you that from here.
Interestingly, your CPU and GPU both ran a bit hotter in Sims 3, although they also cooled down when you stopped playing for a while. But that doesn't necessarily mean that temperature isn't the issue—it's possible that your system reacts differently in the two games, or that Sims 4 creates spikes in demands that Sims 3 does not, and those spikes can trigger a shutdown.
The main point is though that you can't rule out temperature as the cause of these shutdowns. What you could do is download some fan control software and set an aggressive fan curve, something that will rev up your fans to maximum when the CPU temperature goes above, say, 80° or so.
If you did this and the fans still didn't run any faster, that would make an issue with a fan more likely; that would need to be fixed by a computer repair shop. You could show a repair technician the above charts and ask them to check out the fans (both CPU and GPU, since they're looking), as well as look for any other reasons the CPU fan wouldn't run normally.
I make several cpu and gpu test. No errors no shutting down my windows .I used Fumark,HeavyLoad and Cpu Stress test abd Performance test.I have checked the fans and they are ok they are complete and they are no broken or anything tha should tell they are running like they should. When testinh I listened to my laptop and I heared that the fans are working .
@AgnieszkaMaria81 The tests you've run don't rule out overheating as a cause, they just demonstrate that your processor is running as expected in those particular tests. While that's good news, the tests are designed to show a certain subset of CPU performance issues; they don't cover every possible problem.
I'm not saying there's anything wrong with your CPU, I'm saying that it's overheating right when your computer shuts down. That is clear from the hwinfo log. I can't tell you definitively that your laptop is shutting down because of the overheating, because that info isn't available to me. I can only tell you that the timing is highly suspicious.
And I can also tell you that hwinfo reports that your CPU fan is slowing down, not stopping but running at a lower speed, when your CPU temps increase. I can't tell you whether this is a reporting error or a real problem with one or both fans.
This is why I think you should have the laptop examined in person at a repair shop. There are tools available to monitor the laptop components in real time, and a technician would already have everything ready for testing.
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