@mrsbunny1003 Please try playing while your computer is not connected to the internet, as in, disable wifi and/or pull the ethernet cable. You can login to Origin and then put it in offline mode before disconnecting and launching the game.
If that doesn't help, let me know. There are a number of errors likely related to your graphics card driver, and it might be necessary to do a clean uninstall.
@mrsbunny1003 Okay, here's how to do a clean uninstall and reinstall of the GPU driver.
First, download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=2421
You can download a fresh driver here:
https://www.nvidia.com/Download/driverResults.aspx/153944/en-us
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
Choose GPU in the dropdown menu (step one), then Nvidia (step 2) if it's not already showing. Then click Clean and Restart (step 3).
Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode. Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.
@mrsbunny1003 I'm going to ask for a second opinion, and I'll get back to you soon.
@mrsbunny1003 Do you get crashes in Sims 4, or in other games? (and which ones) Are there any patterns to the crashes: Do they happen right away, or after you've been playing for a long time, or when you do something specific in-game, or use another app, etc.? Do you play in fullscreen or windowed mode? Please test the other mode and let me know whether there's a difference.
Please also try a clean boot, and be sure to disable any antivirus/firewall programs (temporarily—just long enough to test). Be sure to disable MSI Afterburner and RivaTuner Statistics Server as well, if you have either one running. Here's how to clean boot:
@mrsbunny1003 Given the way your CPU and GPU are performing in-game, the next step is hardware monitoring. You can download hwinfo (free) from here:
https://www.hwinfo.com/download/
You don't even need to install; just grab the portable version, unzip it, and launch it directly from Downloads. (If you do want to install, be sure to click the green download button, not the orange one.) Restart your computer, launch hwinfo, and run it on sensors only. Click the icon that's a sheet of paper with a + sign on it to start logging. Wait five minutes, then launch Origin and Sims 4, and play for 20 minutes, then quit and end the logging by clicking the same icon.
You can upload your log file in .csv format to a third-party filesharing site and link it here. Or you can change its format to .txt (log.txt, not log.csv.txt) and attach it to a post here.
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