Re: PC crashes after 20 mins gameplay

Hi,

Thanks for the advice but it hasn't made a difference. I'm helping my daughter with this and I'm not the best techie around so I wasn't too sure which graphics card she has and how to update so I did the automatic update on the link you gave. She restarted PC and loaded Sims 4 and the usual crash happened after 13 mins.

Very frustrating.

Thanks again.

You, or better yet, your daughter has some graphics card drivers that are crashing. 

So if updating didn't work, try a reinstall of them, here you can read how to do that:
https://community.amd.com/thread/180667

Hi,

This is getting too complicated for me and the link you have sent has bamboozled me. There's too much info that I simply don't understand.

What can I do ?

Hi,

After a very stressful attempt I have carried out the re-install, but Sims 4 still doesn't work.

I read elsewhere about turning off vsync and I have done that as well.

Do you have any other ideas ?

Thanks

Could you post a new DxDiag?

Here it is.

Regards.

@princess_snowph first the AMD A10-5700 APU has the graphics chip AMD Radeon HD 7660D integrated on the cpu chip. There is no "real" dedicated video memory. Video memory is borrowed from main memory. The Intel I series with integrated Intel HD Graphics has similar issues with the sims games. AMD has classified the Radeon HD 7660D as legacy. I believe your monitor is connected by a 15 pin VGA cable. The performance of VGA could be a bottle neck. VGA went the way of the floppy disc. Windows 8.1 was so bad Microsoft had to give it away under the license of Windows 8.1 with Bing. Windows 8 like Vista was poorly received and was poorly supported. Zoostorm does not provide much information about your computer so it is hard to provide recommendations. While the A10 APU should provide ample power the graphics is weak. If your computer is a desktop there may be a PCIe slot for a graphics card. I think Zoostorm may use off the shelf motherboards but no one is listing what they use. If you have a desktop the only way to know is to open the case and look.