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Re: Re: unrecognized video card sims 4

@NyliRslan  I've split your post into its own thread, since this is different than the issue in the other thread.

From your description, Sims 4 is using the Intel integrated chip instead of the dedicated Nvidia card.  You can change this in the built-in Nvidia Control Panel.  Right-click on the desktop, select the CP, then Manage 3D settings, and either choose TS4_x64.exe from the list of apps, or find it if it's not there.  To the right of the list of apps should be an option to "use the high-performance card" for the selected application, which should force the game to use the Nvidia card.

Apply the setting, close the CP, launch the game, quit, and check your config.log to see whether the change worked.

8 Replies

  • NyliRslan's avatar
    NyliRslan
    6 years ago

    hi, thanks for replying. i already did what you said above but it still can't recognized it. i even updated the nvidia drivers to see if it helps but unfortunately it don't. can you help me how to fix it? 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @NyliRslan  Please go into Documents\Electronic Arts\The Sims 4, open the file labeled config.log, copy the lines between "Graphics device info" (about 25 lines down) and "Options" (about 40 lines down), and paste them into a reply here.

  • NyliRslan's avatar
    NyliRslan
    6 years ago

    Hi. so is this what you request? 

    === Graphics device info ===
    Number: 0
    Name (driver): Intel(R) UHD Graphics 630
    Name (database): [Found: 0, Supported: 1]
    Vendor: Intel
    Chipset: Vendor: 8086, Device: 3e9b, Board: 13b11043, Chipset: 0000
    Driver: igdumdim64.dll, Version: 25.20.100.6577, GUID: D7B78E66-7DDB-11CF-426A-D533BBC2D435
    Driver version: 6577
    Monitor: \\.\DISPLAY1
    Texture memory: 493MB
    Vertex program: 3.0
    Pixel program: 3.0
    Hardware TnL: 1
    Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
    === Options ===
    NumBoots 13
    LightingQuality 2
    GeneralReflections 2
    ObjectQuality 2
    VisualEffects 2
    PostProcessing 1
    UseUncompressedTextures 1
    TerrainQuality 2
    EdgeSmoothing 1
    TerrainSlopeScaling 1
    SimQuality 2
    ViewDistance 3
    AdvancedRendering 1
    VerticalSync 0
    UseHiDpi 1
    UiScale 100
    UseOSDpi 1
    ResolutionWidth 1920
    ResolutionHeight 1001
    ResolutionRefresh 0
    SceneResolution 3
    VisualQuality 0
    FullScreen 0
    WindowedFullScreen 0
    FrameRateLimit 200
    DisableScreensaverInFullscreenMode 1
    AudioQuality 3
    Audi🤭utputMode 1
    MasterLevel 255
    VoiceLevel 255
    SoundFXLevel 255
    MusicLevel 255
    MenuMusicLevel 255
    UISoundSXLevel 255
    AmbientLevel 255
    FocusMute 1
    MoodChange 1
    VoiceMute 0
    SoundFXMute 0
    MusicMute 0
    UIMute 0
    AmbientMute 0
    MatchSpeedStereoMusic 1
    EdgeScrolling 0
    EdgeScrollingWarning 1
    EnableTelemetry 1
    InvertHorizontalRotation 0
    InvertVerticalRotation 0
    FPInvertHorizontalRotation 0
    FPInvertVerticalRotation 0
    FPDisableCameraBob 0
    AdvancedCamera 0
    CameraSpeed 100
    FPCameraSpeed 100
    CursorSpeed 100
    CursorAcceleration 100
    ScreenshotPostUI 0
    VideoCaptureSize 1
    VideoCaptureQuality 2
    VideoCaptureSound 1
    VideoCaptureTime 0
    VideoCaptureHideUI 1
    AutonomyHousehold 3
    AutonomyDisabledForActiveSim 0
    SimsSetAgeSpeed 1
    SimsSetAgingEnabled 2
    TradSocialMenuEnabled 0
    MemoriesHelperEnabled 1
    AutoAgeUnplayed 1
    NPCReplacement 1
    TutorialEnabled 1
    MaxProtectedSims 0
    SeasonLength 0
    RainOptions 0
    SnowOptions 0
    TemperatureEffects 1
    FameStartSimsOptedOut 0
    NPCCivicVoting 1
    EcoFootprintGameplay 1
    BuildEcoEffects 1
    ShowWhims 0
    ShowModListStartup 1
    ModsDisabled 0
    ScriptModsEnabled 1
    ShowOnlineNotifications 1
    AutoReconnect 1
    OnlineAccess 1
    DisableComments 0
    HideReportedContent 0
    RazerOptionEnabled 0
    AnimaticPack 1000
    SurveysEnabled 1
    MuteTutorialNarration 0
    EnableFTUETutorialStart 1

  • NyliRslan's avatar
    NyliRslan
    6 years ago

    Hi sorry for the late reply. Here's the nvidia control panel screenshot. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @NyliRslan  For the Nvidia Control Panel, instead of using the global setting for Sims 4, please use a program-specific setting that says something like "always use the high-performance Nvidia card."  The auto-select function might not be working.

    The dxdiag lists a couple of Sims 4 errors that may be related to the graphics driver, but since the game has been using the wrong card and therefore the wrong driver, you can ignore those for now.

    By the way, does your computer really only have 4 GB RAM?  That model Asus almost always ships with 8 GB.  It's possible that one of the RAM sticks has become unseated, especially if you had the memory upgraded or did it yourself.

  • NyliRslan's avatar
    NyliRslan
    6 years ago

    oh i see. ok i will try to do what you asked me to and yes my laptop uses 4 gb ram. might as well upgraded it later. if anything, i will ask your help. thank you so much!