Re: Re: unrecognized video card sims 4

@NyliRslan  Please go into Documents\Electronic Arts\The Sims 4, open the file labeled config.log, copy the lines between "Graphics device info" (about 25 lines down) and "Options" (about 40 lines down), and paste them into a reply here.

Hi. so is this what you request? 

=== Graphics device info ===
Number: 0
Name (driver): Intel(R) UHD Graphics 630
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 3e9b, Board: 13b11043, Chipset: 0000
Driver: igdumdim64.dll, Version: 25.20.100.6577, GUID: D7B78E66-7DDB-11CF-426A-D533BBC2D435
Driver version: 6577
Monitor: \\.\DISPLAY1
Texture memory: 493MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
=== Options ===
NumBoots 13
LightingQuality 2
GeneralReflections 2
ObjectQuality 2
VisualEffects 2
PostProcessing 1
UseUncompressedTextures 1
TerrainQuality 2
EdgeSmoothing 1
TerrainSlopeScaling 1
SimQuality 2
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
UseHiDpi 1
UiScale 100
UseOSDpi 1
ResolutionWidth 1920
ResolutionHeight 1001
ResolutionRefresh 0
SceneResolution 3
VisualQuality 0
FullScreen 0
WindowedFullScreen 0
FrameRateLimit 200
DisableScreensaverInFullscreenMode 1
AudioQuality 3
Audi🤭utputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
MoodChange 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
MatchSpeedStereoMusic 1
EdgeScrolling 0
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
FPInvertHorizontalRotation 0
FPInvertVerticalRotation 0
FPDisableCameraBob 0
AdvancedCamera 0
CameraSpeed 100
FPCameraSpeed 100
CursorSpeed 100
CursorAcceleration 100
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 1
NPCReplacement 1
TutorialEnabled 1
MaxProtectedSims 0
SeasonLength 0
RainOptions 0
SnowOptions 0
TemperatureEffects 1
FameStartSimsOptedOut 0
NPCCivicVoting 1
EcoFootprintGameplay 1
BuildEcoEffects 1
ShowWhims 0
ShowModListStartup 1
ModsDisabled 0
ScriptModsEnabled 1
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
HideReportedContent 0
RazerOptionEnabled 0
AnimaticPack 1000
SurveysEnabled 1
MuteTutorialNarration 0
EnableFTUETutorialStart 1

@NyliRslan  Yes, that's the info I wanted, and for some reason the game is still using the wrong graphics card.  Please open the Nviidia Control Panel, then Manage 3D Settings > Program Settings, choose TS4_x64.exe, and take a screenshot of the entire window.

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Hi sorry for the late reply. Here's the nvidia control panel screenshot. 

this the dxdiag

@NyliRslan  For the Nvidia Control Panel, instead of using the global setting for Sims 4, please use a program-specific setting that says something like "always use the high-performance Nvidia card."  The auto-select function might not be working.

The dxdiag lists a couple of Sims 4 errors that may be related to the graphics driver, but since the game has been using the wrong card and therefore the wrong driver, you can ignore those for now.

By the way, does your computer really only have 4 GB RAM?  That model Asus almost always ships with 8 GB.  It's possible that one of the RAM sticks has become unseated, especially if you had the memory upgraded or did it yourself.

oh i see. ok i will try to do what you asked me to and yes my laptop uses 4 gb ram. might as well upgraded it later. if anything, i will ask your help. thank you so much!