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mxecyaj
Seasoned Newcomer
9 months ago

Re: [READ FIRST] Unrecognized video card

I just got a new laptop and when I opened Sims 4 for the first time I got a popup saying "unrecognized video card" . I've been searching the internet all day trying to fix it, but nothing is helping. I went to the GraphicsCards.sgr file and my graphics card wasn't there, so I tried to make a new line and add mine (because that's what everything is telling me to do), but it won't let me save the changes because I don't own the file or something. I'm not at all familiar with how to fix things when it comes to Sims. Does anybody know what I'm doing wrong or how I can fix it? Here's what it says in the Config.log file:

=== Graphics device info ===
Number:          0
Name (driver):   NVIDIA GeForce RTX 4060 Laptop GPU
Name (database):  [Found: 0, Supported: 1]
Vendor:          NVIDIA
Chipset:         Vendor: 10de, Device: 28a0, Board: a5531558, Chipset: 00a1
Driver:          , Version: 31.0.15.3652, GUID: E489788C-4DC7-11F0-B4B2-9F3EA390DAB1
Driver version:  3652
Monitor:         \\.\DISPLAY1
Texture memory:  7971MB
Vertex program:  5.0
Pixel program:   5.0
Hardware TnL:    1
Opt. features:   

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