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Re: Red X Box Where Icons and Faces Should Be

I have had this problem as well after the last update.

Red crosses over thumbnails, profile pictures, in CAS, everywhere.

What helped me was:

CLEARING THE SIMS 4 CACHE

"The Sims 4's game cache is located at Documents/Electronic Arts/The Sims 4/ on both PC and Mac.

1. Delete the localthumbscache.package file in this directory. This helps to "fix" some gameplay bugs."
(this was posted in the sims4studio forum).

I hope it helps you!

13 Replies

  • ndido44's avatar
    ndido44
    5 years ago
    @HoneysSims4 It worked! I've been trying to fix it for two days. Repairing the game fixed some of it, but not all. THANKS!
  • Im also having the problem only for me, its showing up in a pic of a sim who has passed away in a family tree. Im trying to keep track of my family tree but i can't see past the one with the red x. I tried clearing cache and that didnt work and I also repaired the game and restarted my computer. Is there anything else that could work? I dont have mods either

  • I use a surface pro ( I think thats a mac). Currently yes its just that one sim

  • At the moment the gallery appears to be fine ( i dont use it that much but i took a quick look and nothing seemed off) . I decided to attatch a pic to show the issue in case that is useful. Also I found yesterday apparently I did have one mod. I have no idea why it was there, how it got there, or what it did cause I don't recall ever adding mods but whatever it was in the mod folder I deleted it, but it didn't do anything

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @arianator3942 I think it's an issue of the game not creating the thumbnail for this particular Sim but it's hard to tell what's caused it and I kinda don't have an idea to force the game to create one

    Did you send the Sim to the netherworld or is he still a ghost in your game ? If he's still a ghost you can check if making appear creates the icon.
  • I never sent her to the netherworld but i bet her spirit is faded by now. At this point she is from a few generations back

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @arianator3942 Then I don't think there's a way to fix it. I don't think the game is able to create the missing thumbnail if the Sim is gone.
  • bummer, well thanks anyway. do you by chance know of any mods that can be used to see a full family tree all at once?

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