Re: Sims 4 button greyed out

I can't seem to find any of these folders, do we have any other solutions??

As AppData is a hidden folder, you must click on 'View' on the upper part of the Windows Explorer and make sure the checkbox next to 'Hidden Items' are checked. The 'AppData' folder should pop up immediately, alowing you to open it and access the 'Local' and 'Roaming' files.

Nevermind my last post...it's a bit redundant...😕mileyfrustrated:

I removed all 3, but 2 of my sims are still greyed out ☹️

ive followed all the step required to find these hidden files and delete them, however cant seem to find them anywhere. is there a change thay are already gone, and if so, what would i dothen to fix my game. id really apreciate the help. thanks

but you see the appData and programData folders ?

in windows XP the folder are different and programs work different  when there folders get deleted. HELP

I was able to uninstall all folders and also reinstall origin but the game is still greyed out and I can't play!!

Did you delete Origin cache files: http://sims4.crinrict.com/en/2014/09/delete-origin-cache-files/ ?

I did all of that and the sims 4 is still unplayable, this sucks I bought it this afternoon for christmas and it already doesent work, idk why I expected better I mean this is EA were talking about lol

Thank u soooooooooo much! 😕mileyvery-happy:

Clear Origin Cache
1. Note: These folders are hidden by default, and the player will need to un-hide to be able to locate them.

-To Unhide folders type folder options in the search bar in the start menu OR go to Control Panel and look folder options to Appearance and Personalization

-click the VIEW TAB and under advanced settings click the button that say "show hidden files, folders, and drives"
Apply and ok

2. Open COMPUTER/MY PC (For windows 8/8.1 follow this link to open the folder https://www.youtube.com/watch?v=FK0Il9HCLmg)

3. Open LOCAL DISC C: or HARD DISC C:

4. Open PROGRAM DATA and delete the entire ORIGIN FOLDER

5. Go back to LOCAL DISC C: or HARD DISC C:

6. Open USERS, then open your Account's folder (Not the Administrator; Public; or Default. It depends on your User Account's Name)

7. Open APPDATA

8.Delete the ORIGIN folder from LOCAL and ROAMING folder

9. Done!

Delete Origin Cache
- Go to Control Panel
- Click Appearance and Personalization
- Go to Folder Options
- In View Tab, under please select "Show hidden files, folders and drives" and press apply, then OK

-Go to MY COMPUTER (Windows 7) or This PC/MY PC (Windows 8)
-Go to Local Disc C/ Drive C
-Delete Origin folder from PROGRAM DATA
-Then Go back to Local Disc C, and proceed to USERS
-Go to your main Account (Not the Administrator; Public; or Default. It depends on your User Account's Name)

and click APPDATA

-Delete ORIGIN from LOCAL and ROAMING Folders.

I did this but i have lost everything and now i don't know what to do. I have 254 hours of play and its all gone. Don't do this step!

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@Chele2421 wrote:

When clicking on play in the sims 4 and the play button is greyed out, you will need to clear the origin cache...

Windows

1. Ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
2. Delete the following folders:

• Origin folder - Found in C:\ProgramData\ -delete origin folder 
• Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\ -deleter origin folder 
• Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\-delete origin folder 

• Note: These folders are hidden by default, and the player will need to un-hide to be able to locate them.
• To Unhide folders type folder options in the search bar in the start menu 
• -click the view tab and under advanced settings click the button that say show hidden files, folders, and drives
• Apply and ok 

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this worked. Thanks!!!

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@Chele2421 wrote:

When clicking on play in the sims 4 and the play button is greyed out, you will need to clear the origin cache...

Windows

1. Ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
2. Delete the following folders:

• Origin folder - Found in C:\ProgramData\ -delete origin folder 
• Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\ -deleter origin folder 
• Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\-delete origin folder 

• Note: These folders are hidden by default, and the player will need to un-hide to be able to locate them.
• To Unhide folders type folder options in the search bar in the start menu 
• -click the view tab and under advanced settings click the button that say show hidden files, folders, and drives
• Apply and ok 

---

If we delete the Origin files, will this erase all the save data for my other games? I have almost every additional item for PvZ and I do not want to lose that! :-)

I can't find the folder either          :eahigh_file:

You know you copy and paste the folders he/she has mentioned and put them into the search bar. The folders should come up for you then

Where are these folders to be found on a Mac?

@nikkimeyer maybe this helps:
http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M815

how do i do this on a mac?

@carebear25 please post your question on the Mac forum: http://answers.ea.com/t5/The-Sims-Mac/bd-p/The-Sims-Mac

I did all that and now I can't log in the app. This message apears:

{"error":"invalid_request","error_description":"fid is invalid"}

What do I do now?

You mean Origin ?

Are you on PC or Mac ?

its telling me i cant delete the folder because i need permission from the user.. i am the user fml