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Re: Sims 4 Crash when using Interaction Bubbles

@kaytreeshia  Have you overclocked any components of this computer?  If so, please undo the settings.  That even goes for your RAM: disable XMP in the BIOS if it's enabled.  If you don't know what this is, just ask, and please also let me know whether you built this computer yourself or bought it from a system integrator.

To answer the question about Time Spy, I'm seeing information about this error that's all over the map: everything from a bad graphics driver that needs to be reinstalled (which you already did) to faulty hardware or a loose cable.  The Time Spy issue could easily mean nothing for practical purposes, but given that Sims 4 is also unstable, it's worth investigating.

4 Replies

  • kaytreeshia's avatar
    kaytreeshia
    2 years ago

    @puzzlezaddict I didn't overclock anything personally. This computer was pre-built but with a few custom swap outs such as better power supply, an AIO pump, better fans and a second M.2 SSD. I ordered it from a black Friday deal. OC from the provider was an option for a little extra but I requested it be left with stock settings. XMP was enabled in BIOS so I have disabled it. I also reset the BIOS to defaults just in case they had modified anything else.
    Should I install something to check OC settings such as MSI afterburner just in case? 

    I will try Time Spy again now that XPM is off and report back. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @kaytreeshia  If you reset the BIOS and don't have any software installed that would help you overclock, then your computer isn't overclocked anymore.  You can look for related software under Windows Settings > Apps if you want to make absolutely sure.

    Please do let me know how Time Spy runs with no OC applied.

  • kaytreeshia's avatar
    kaytreeshia
    2 years ago

    @puzzlezaddict After disabling XPM and resetting to BIOS defaults Time Spy ran four times without any issue. I was also able to play the Sims for a couple hours without a single crash! I am going to try a couple more play sessions with my normal saves and mods now just to be sure but I am hopeful all is back to normal.
    Do you want me to keep this thread open for the others that asked questions or is it best to mark as solved in a day or two if everything continues to work as expected?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @kaytreeshia  It's your choice whether to mark it solved.  If you feel like this is the solution, if the game is stable, then it might be helpful—solved threads are somewhat prioritized in searches, so you're making the info a bit easier for the next person to find.  But it's not necessary.

    Solving the thread also doesn't close it; someone else could post later if they found it relevant.  If they asked about a different issue, I'd just split out the new post anyway.

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