Re: Sims 4 Crashes after 5 minutes of play

Hi @Vetti666 

I merged your post with your other thread. Please only open one thread per issue.

I am running the game with no mods/cc. I've repaired the game several times, and even manually deleted and reinstalled the microsoft framework needed to run the game. My hardware and case are clean, no other game has any problems just the sims 4. All my steam games work, my world of warcraft works, but not the sims 4. The weirdest thing was that is was working just fine the day before. All my drivers are up to date, my windows has all important updates installed and I've turned them off as of yesterday to keep it from nagging me about non crucial ones. The only thing I did was shut down the computer for the night and now the game is throwing errors. I've looked up potential fixes for bex64 and tried them all but none have worked. I've also scanned all my windows files with sfc scannow command prompt as administrator, ran the game in both 32 bit and 64 bit, done a chkdks, and ran the game in compatibility mode. None of my files were corrupted, my hardware is functioning as intended. Its just the sims 4 that is throwing errors. Also deleted localthumbnail cache file, verified all my expansions as well as base game, added program to dep exception list, and  antivirus list. Tried playing in offline mode, no internet, all optional origin features disabled, taking saves out and starting a new game, and disabled origin in game. 

A BEX64 error is often caused by conflicting software such as 3rd party antivirus or monitoring programs plus "enhancement" software for Video or Audio. Please try to first disable any 3rd party AV then test the game.

I've now reinstalled the game, and I'm still getting the error. I don't run 3rd party enhancement software like Msi afterburner and the like. My only anti virus is windows defender. I also don't do any streaming or have any such software on my computer such as Relive for amd. The only program I am currently running is Z engine for my Merc Stealth. I removed Logitech software for my Proteus core gaming mouse. I have malwarebytes installed but it doesn't run when I play the sims 4, I have it disabled. 

The only programs installed on my computer are :

Amd Catalyst Beta ( for mb drivers)

AMD Adrenaline 2019 Edition (For RX 480 drivers) I didn't even install anything but the video driver. Its the current recommended, as I moved World of Warcraft to my windows 10 partition to eliminate the need for the optional driver.

Malwarebytes

Origin

Steam

Crusader kings II (through steam)

Sims 4

Realtec High definition Audio driver ( For MB) 

Windows 7 64 bit Professional on its own partition of my C Drive (SSD)  The only other thing on the windows 7 partition is the amd drivers, realtek and malwarebytes. Everything else is stored on my HDD. 

All important updates installed for windows, origin and the sims 4, including the newest origin update that came out today.

@Vetti666 

Do you still have set the Windows 7 compatibility mode?

That mode is to make the game to "believe" that it runs on a different OS.
But if you run the game native on windows 7 it shouldn't be set.

I've tried both options and neither make a difference. I'm thinking a complete reinstall of the OS might be the only option as I'm unable to figure out what went wrong, and why it decided to work for a day and then say no again. I'm thinking its a corrupted file somewhere but as of yet I've been unable to locate it or remove it. 

@Vetti666 

Try this before you try a Windows reinstallation:

• Go to your ">drive<:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2010sp1\redist" folder.
• Run the "vcredist_x64.exe" and the "vcredist_x86.exe" as Administrator. (Right click the exe > run as an Administrator)
  If you don't have an "Install" option, "Repair" the installation.
• Reboot.
• Do the same with the "vcredist_x64.exe" and the "vcredist_x86.exe" under ">drive<:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist"
• Reboot.
• Test.