I've got the exact same problem.
1. Starting the game.
2. Screen turns white.
3. Crash to desktop.
Tried basically everything, latest drivers, repair, uninstall, +++ even uninstalled all of Microsoft's latest patches.
TS4 is simply not working anymore. ☹️
It seems to have been solved!
It was MSI afterburner and/or rivatuner causing it. 🙂
@GlennHaugen I've split your posts into their own thread, since it's usually easier to troubleshoot issues like this with one person at a time.
When you uninstalled and reinstalled, did you put your old Sims 4 game folder back? If you did, or you're not sure, please remove the TS4 folder from Documents\Electronic Arts and try again.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
It seems to have been solved!
It was MSI afterburner and/or rivatuner causing it. 🙂
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