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Hero+

Re: sims 4 freezes in fullscreen

Try the following

Close the game
Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
Repair the game
Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
Start a new save game
Check if you still have the error
Report back with your results for further steps on how to get your stuff back.

ClaudiaSoup
2 years ago
Hi @crinrict ! The problem is actually worse now which I'm a little surprised at! I had been playing in just a windowed fullscreen mode, but then my game got stuck on a save screen so I decided to go back to trying to fix it. I created the "_Old" folder, repaired, and when the game opened up it only had half the blue opening screen. Repaired again, got stuck on a green diamond (not moving, but the music was playing). I'm now attempting a third repair but my EA app just crashed! I'm not sure what to do now, but I'll keep attempting repairs in the meantime.
crinrict
Hero+
2 years ago
@ClaudiaSoup Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

Also try reinstalling EA app.

PC players get help with their technical issues in The Sims 4 here.52,427 PostsLatest Activity: 5 months ago