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Re: Sims 4 not recognizing my Video Card?

I'm a little confused about how to do all of that without losing all of my files.. I've never had to uninstall or install a new drive for anything before, so pardon me for being a little worried/confused? 

5 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @RebelRevanAngel  You're uninstalling and reinstalling a driver, as in, the software that tells the system how to properly use some hardware.  In this case, the driver for the graphics card is throwing errors, so it's best to replace it.

    This process shouldn't delete any of your files.  However, it's always a good idea to have backups, just in case.  Your Sims 4 user data (saves, saved households and builds, etc.) is stored in Documents\Electronic Arts\The Sims 4; you can copy that entire folder to an external drive or USB stick, or upload it to cloud storage.

  • I let DDU run and when it logged me back in, it now won't let me change my screen brightness..? Is that normal?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @RebelRevanAngel  It's normal not to have all the options until you install the new graphics card driver and restart your computer.  I don't know exactly which options you should and shouldn't see in between.

  • Crossing my fingers once it reboots and is installed that it will work. I was in the middle of working with a new Legacy Household.

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