Re: Sims 4 random crashing

@puzzlezaddict 

Thank  you, ooh this is all getting complicated now, I really appreciate you taking the time to answer and help me out.

Looking at it all 3 fans are running on start up of the computer.

I started up the game again as suggested and like yesterday it  crashed within 5 minutes, I ran the perfom rel test as you suggested and there were 3 entries for the crash so I put them into notepad and have attached them for you to take a look at, I  have  also done another dxdiag just incase that shows anything new.

The psu the computer has is an evolab ATX switching psu - Model - E500BR

Thank you again.

@loubylou1983  It is a bit strange that the Desktop Windows Manager would be crashing while you're playing Sims 4, even more so because you ran DISM and sfc a couple of weeks ago and they didn't fix the issue.  But please run them again now, just to be thorough.  Here's the earlier description of how to do it:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-random-crashing/m-p/8957742#M171683

If you get the same errors again, let me know; I want to ask for a second opinion on this.

@puzzlezaddict  Thank you again, I ran the programmes, first time I did it this morning  I got  message to say the operation completed successfully.

I then ran it again and got an interesting message it said - 

Windows resource protection found corrupt files and successfully repaired them. For online repairs, details are included in the CBS log file located at windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. for offline repairs, details are included in the log file provided by the /OFFLOGFILE flag. I can't attach it as it is too big, but could try and split  it if you need to see it.

Do  you think it might be worth investing in a new psu anyway? Reading around the evolab doesn't sound that great!

EDIT - I have tried to play the  game twice since this and it is still crashing  the only information  I am getting from perfmon  is - The previous system shutdown at 09:45:00 on ‎26/‎04/‎2020 was unexpected.

I  then tried again and  got the blue screen  again with the fans going mad, I went  back into perfmon and got another report and it looks the same as the prev one, but I have attached it again incase it says something different.

I have also ran another dxdiag so it has the last few crashes on it. Tbh I am getting to the point where I don't want to play it anymore, I am just playing waiting for it to crash ☹️

Thanks 

@puzzlezaddict 

Thank you, for some reason my reply got removed and marked as spam when I was trying to update it, bit annoying.

I ran DISM and the first report I got a message that said the operatin completed successfully and then when I ran the other I got this message - 

Windows resource protection found  corrupt files and succcessfully repaired them. I did try to attach the log  to this post but the file is too big and it wouldn't let me.

I tried to play the game after this and it was still crashing and when i checked perfmon I got this message - Description
The previous system shutdown at 09:45:00 on ‎26/‎04/‎2020 was unexpected.

i then left  it for a bit tried again but once again it crashed giving me a blue screen and the fans going mad.

I went back into perfmon and got another report - once again there were 3 entries which I have placed into notepad and put on here along with the latest dxdiag so it shows the latest crashes just on the off chance it says anything different.

Thank you for you help.

@puzzlezaddict  I have been doing some research and it turns out latest nvidia drivers can cause dwm to crash this is a quote I found from a website. 

 "Your Windows 10 system could be equipped with advanced graphics cards that are too hard for the dwm.exe process to handle. Latest Nvidia drivers, in particular, cause the dwm.exe process to fail"

I have tried installing older drivers but Nvidia won't let me or give me the option  to try so I'm a bit stuck now,  not sure if this is anything to do with it but wanted to post on here for you.

We are considering investing in a new psu as reading around the one we have isn't great and might  not be able to handle such a demanding game, not sure if I am clutching at straws though, but I am getting to the point now where I don't want to play anymore ☹️

EDIT - I  downloaded OCCT and ran the power test and within a few minutes it crashed, blue screen, fans going mad and I got this report  - 

Source
OCCTGPUDX11.exe

Summary
Stopped working

Date
‎27/‎04/‎2020 11:20

Status
Report sent

Description
Faulting Application Path: C:\Users\USER\AppData\Local\Temp\OCCT\DX11\OCCTGPUDX11.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: OCCTGPUDX11.exe
Application Version: 0.0.0.0
Application Timestamp: 5e60286a
Fault Module Name: nvwgf2um.dll
Fault Module Version: 26.21.14.4587
Fault Module Timestamp: 5e879eab
Exception Code: c0000005
Exception Offset: 0095be43
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: ff77
Additional Information 4: ff7714ec4afcc5465994d79f4a396c0a

Extra information about the problem
Bucket ID: 39a7d28ea0633cf3b7dd4c30f20ec086 (1719614405828591750)

I  also got the usual error messages with it about dwm.exe crashing at the same time

Is this  looking more and  more like a psu issue?

@puzzlezaddict  Thanks for tagging.

@loubylou1983 

As you tested with only one RAM module, did you also swapped the modules?

If not:

1. Use only one RAM module and test on slot with both modules.
2. Test the other slot with both modules.

@holger1405 

Thank you for commenting,  it started acting up again so yeah I tried each ram in each slot and it still only lasted no longer than 5 mins before it crashed with bsod, whirring fans and dsm.exe crashing ☹️ 

@loubylou1983  Do you have any other RAM you can test instead?  It might be useful to find out whether a completely different module produced the same crashing.

@puzzlezaddict 

I could take  the ram out of my daughters computer (if I can get her away from it) and see if that works, I will keep you updated 🙂 

@puzzlezaddict  @holger1405 

I tried some different ram, got excited cos it let me play for about 20mins but then crashed again. I went  into reliability monitor and there was no reason for it, it just said windows wasn't shut down properly  etc. This time  though I  didn't  get bsod, the game crashed and seemed to restart my system.

EDIT - I then restarted the sims, with the ram in the same slot played for 5  mins bsod fans going mad and dsm the culprit again.

Swapped the ram into the other slot, loaded up the sims had about 10mins before it crashed with bsod and  fans again  so I'm not sure what that  means.

It did feel warm when I was swapping things around,  we purchased a new  fan which we put in yesterday to try and help. Could my graphics card be getting too hot?

My partner has bought me a new psu - he think this might  have something to do with it - it is due to come either today or tomorrow but I'm not sure if it will do the trick.

@loubylou1983  The temperatures looked fine in your hwinfo log, although it's possible that something changed since you ran it.  You can run another one and upload it for us to look at if you want, or just open hwinfo and have a look at the listed temps.

The fact that the computer crashed again with the new memory narrows things down a bit, but I'm not the best one to explain.  By the way, what RAM did you use?  Again, a serial number would be great, or else all the usual stats.

@puzzlezaddict  

Thank you, this is the ram that's in it now. Hope this helps 🙂 

ADATA 16GB ( 2 x 8GB ) Desktop Ram Memory DDR3 PC 1600MHz AD3U1600W8G11-B

@holger1405  @puzzlezaddict 

Thank you both for  your help.

The new psu came yesterday and  since it has been installed I have  had no problems at  all, the game ran for 6 hours straight  without one crash! So it looks like my rubbish psu was the cause. I'm not great with computers so not sure how that caused the constant app crashes but all seems to be sorted now 🙂 

Thank  you again, I really appreciate you both taking the time to comment and  help 🙂