Forum Discussion

Hero (Retired)

Re: sims 4 you do not reach the age requirement

It seems that you have an underage account. This needs to be upgraded. Please see this: https://help.ea.com/en-us/help/account/aging-up-an-origin-account-to-an-adult-account/

shawnxruel
7 years ago
when will i get the automatic email about upgrading to an adult account as i tried logging back in and refreshing my emails.
jpkarlsen
Hero (Retired)
7 years ago
Sorry. we can not help you with account issues. You need to contact support for that. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support
Notice that some countries have other Age restrictions.
EA_Mai
EA Staff
7 years ago
Hi everyone,

As @jpkarlsen explained, underage accounts might see this message. Even if you are not trying to get the game with an underage account, keep also in mind the age rating of the game in your country.

For example, the game is rated T (teen) in USA, 6+ in Germany, or 18+ in Russia. If you have questions around this, please, contact us through EA Help: https://help.ea.com. Please, don't post your age in here - this is a public forum.

Thanks,
-Mai

Edited: @jpkarlsen you were fast! :eahigh_file:

PC players get help with their technical issues in The Sims 4 here.52,427 PostsLatest Activity: 33 minutes ago