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puzzlezaddict's avatar
puzzlezaddict
Hero+
12 months ago

Re: The game will load but not let me play any households

@soptik52  Please clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game: open the App game library, click Sims 4, and select Manage > Repair.

If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and see whether the sims appear.

2 Replies

  • soptik52's avatar
    soptik52
    Rising Novice
    12 months ago
    I've done all that and more and still the game doesn't work, it starts a new completely clean base game.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 months ago

    @soptik52  Yes, I know you're looking at a new save, that's the point.  Do the new sims show up in the new save or not?  The question is whether the problem is limited to your old saves or happens in new ones as well, with none of your previous content present at all.

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