Close Origin and then go to C / Program Files (x86) / Origin Games
Once you are in the Origin folder go into your Sims 4 Folder / _Installer /DirectX / redist
Once you are in this folder you will notice a bunch of .rar's.
Delete ALL of the .rar files OUT of the redist folder.
DO NOT DELETE: DSETUP.dll, dsetup32.dll, or DXSETUP.exe
Once the redist folder only has those 3 files that you DIDN'T delete are left, go back into Origin and hit the "Ready to Install" button again and i think you should by fine.🙂
NOTE if you have Windows 10and your issue persist...
@sarahthec you have restarted your PC? and if your issue persist you give REPAIR ?
THANK YOU!
this worked for me, i had the missing MSVCP120.dll error. i just downloaded all three. two didnt want to be installed the third file allowed itself to install and that fixed the issue. when the other two told me they didnt need to be installed i just closed them out. after the 3rd one installed, i rebooted, everything works. thanks for posting this fix
Your solution solved the problem, thank you!
Note: I did repair with the x86, and installed the x64 .exe files to make the error go away. The .arm could not be installed.
@yahel_1 I took the newly downloaded vcredist_x64.exe and put it in my The Sims 4/_Installer/vc2013 folder. I took the 64 bit that was already in the folder and put it on my desktop. I also repaired the new 64 bit which prompted a restart. The error still persists. However, my install log now says the executable is missing all together.
If I take the new vcredist file I just downloaded out of my vc2013 folder and replace it with the one I downloaded last night that I put on my desktop in the last post (same executable, same download source, I just have multiple of them), my install log says the executable couldn't be installed.
@yahel_1 Thank you for your reply but I have installed those programs multiple times and no matter what the x64 vcredist file can't be installed by Origin. The x86 works fine.
Do you always install them through the Origin folder did you try uninstalling them through programs and then re-downloading through the Microsoft site and then installing by double-clicking on the file you just downloaded ?
@crinrict Thank you for your reply. I just uninstalled all my vcredist_64 files on my computer and moved the programs to the Recycle Bin and deleted them permanently, so I could start from scratch. I also went to Control Panel/Programs/Programs and Features and uninstalled Microsoft Visual C++ 2013 x64 Redistributable. So right now my PC is clean of this program.
Error upon installing The Sims 4 is now: "Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (false)"
Now I download and install the vcredist_64 from the Microsoft website and NOT move it to the Origin folder as you said. So all that is in my vc2013 folder is the vcredist_x86.
Error upon installing The Sims 4 is now: "Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (false)"
I also followed your link and checked for any critical events. I've had this problem since December but I will only show you the most prominent errors from the past week or two that could be related. I have worked on this error the most in the past week or two anyways. None of these errors seems related but here they are:
Host process For Windows Services stopped working. This error is seen twice today, once on 6/9, once on 6/10. Details in spoiler.
Problem signature Problem Event Name: APPCRASH Application Name: svchost.exe Application Version: 10.0.10586.0 Application Timestamp: 5632d7ba Fault Module Name: ESENT.dll Fault Module Version: 10.0.10586.212 Fault Module Timestamp: 56fa1686 Exception Code: c0000602 Exception Offset: 000000000022885f OS Version: 10.0.10586.2.0.0.768.101 Locale ID: 1033 Additional Information 1: 9dfb Additional Information 2: 9dfbe7df3f9a539fa5f4c0551d501195 Additional Information 3: ac7c Additional Information 4: ac7c3d61a9b0a1d4db4e7deb036ad511
Extra information about the problem Bucket ID: c6bde43b426d1eb21fa3fe78ed4b7723 (120448086418)
avgwdsvc.exe stopped working on 5/27 (occured 468 times. Probably unrelated because I think its an anti-virus I did not unistall correctly, but its worth a shot letting you know.) Details in spoiler.
Description A problem with your hardware caused Windows to stop working correctly.
Problem signature Problem Event Name: LiveKernelEvent Code: 141 Parameter 1: ffffe0007b2bf4c0 Parameter 2: fffff8006964ccec Parameter 3: 0 Parameter 4: 21ec OS version: 10_0_10586 Service Pack: 0_0 Product: 768_1 OS Version: 10.0.10586.2.0.0.768.101 Locale ID: 1033
Files that help describe the problem (some files may no longer be available) WD-20160606-2113.dmp sysdata.xml WERInternalMetadata.xml
View a temporary copy of these files Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem Bucket ID: BAD_DUMPFILE
Failed Defintion Update for Windows Defender - KB2267602 (Defintion 1.223.1292.0) on 6/10. However I checked for updates just now and it said everything was updated. Details below.
Description Installation Failure: Windows failed to install the following update with error 0x8024001E: Definition Update for Windows Defender - KB2267602 (Definition 1.223.1292.0).
Microsoft Compatibility Telemetry stopped working on 6/10.
@chocckola Glad to hear that!! 🙂 I've tried that though, I'm afraid to do it again because all but 1 package seems to be working right now and I don't wanna break the good ones, haha.
@yahel_1@crinrict By the way all, my vrcedist_x64 file is NOT in my vc2013 folder right now. It's in my downloads. Just a heads up. I feel like it should be, should I put it there?
@crinrict@yahel_1 I put the vcredist_x64 in my vc2013 folder, repaired it, restarted, and tried to install, and I got "Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. {1}". I took it out, tried to install and I got "Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (false)". Neither seems to work ☹️
Maybe you can try to Reset your PC and not to reinstall your OS.
Rather than relying on system image backups, most people should just use the “Reset this PC” feature to restore your computer to its default operating system state. This also replaces the need to ever reinstall Windows — just tell Windows to reset your PC and it’ll go back to its factory default settings.
Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. To get started, go toSettings > Update & security > Reset this PC > Get started and choose an option.
@yahel_1 I will try that soon, thank you. As long as it keeps my programs and files. It does, right? Also, for you and @crinrict, I just discovered something with my vcredist_x64. I troubleshooted compatibility with it and found that it was an "incompatible program". I have attached the images of the report.
