Re: [TROUBLESHOOT] Lighting not working properly

I was afraid you would suggest this... Honestly.. not only am I terrified of trying this, I also really don't want to deal with Origin's BS.. I don't know how to turn off automatic updates or anything and I don't know how I would even go about installing content individually. I've never uninstalled the sims4, I've only ever done fresh installs on new computers, and it's been awhile since I did that... I'm very concerned about my saves and my files in general. I get told to backup everything all the time but I honestly don't know how to do that either.
As much as it physically pains me to do so, I could try to uninstall the game and reinstall it, but I honestly have no idea how well it would work. In the past, with Sims4 and previous sims games, any time I have ever uninstalled and reinstalled a game, or done a fresh install, my game would always have the exact same bugs.. and a plethora of brand new bugs. I hope I don't sound like I'm just making up excuses to NOT do this, I do want my game to function properly.. but honestly, I have no idea what I'm doing when it comes to these things and I'm scared that if I do go and spend hours doing this, it will all be for nothing. I wish I could just hand this off to someone who is more tech savvy than I am so you (and everyone else) could be working with someone more competent.

@Ninnifer18 

Maybe try a factory reset of your game folder

Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method
Step. 10. If all is OK - delete The Sims4 old folder. Now you will have only one game folder working properly.

By the way, reinstalling the game will not spoil anything. Just move the desktop game folder first to be on the safe side.
However, repairing the game on Origin is almost as effective as reinstalling but I think that the problem is related to your graphics card and graphics settings in the game. Did you try to set them differently?

Do you use any mods to change the light in the game?

And one more idea - give me a link to some of your house where you used the glass roof already with this error. I will check in my game if it looks the same and has this error.

I don't work for EA

I will have to have someone more competent than I am to do all that.. I know for a fact that I will break my computer beyond all repair if I try to do this myself.

I can tell you that nothing on my computer or game, graphics wise, has changed before or after I started experiencing the bug. I've downloaded other games and programs, but nothing that should affect sims4. I don't use any mods that affect lighting. I did try Reshade and NoBlu at one point when Sims4 was newer, I think when Get Together was the last pack out, and I couldn't get them to work properly. I would love to give you a link to a house I've built that uses glass roofing but none come to mind.. If you search my ID, Forever-Dreaming18, and search Potters Splay or for lots that are that size, you should find a few. Sorry.. I don't name them anything specific, and I've been having issues finding things on the Gallery lately. Sometimes it recognizes ID's..most of the time it doesn't. I think that's an issue everyone is experiencing though, not just me.

Sorry if I am being frustrating to work with and am speaking gibberish at any point. I'm trying my best to not be a complete incompetent fool..

@Ninnifer18

I think I have to explain something to you when it comes to TS4. This is such a strange game that can regenerate itself and fix itself. You just need to help her a little. EVERYTHING that is in the game folder in Documents can be thrown into the trash basket but as soon as the next day you turn on the game there will be a miracle - everything will be shown there again. Of course, all but the contents of the folders that you filled up. So there will be a Tray folder - this is your library but empty. The same applies to the saves folder. So the only two folders that you need to protect are saves and Tray. Why do you need to copy the TrayDeleteItems file? You can skip it but in this file are all the houses that Maxis once placed in your library and you threw them out, of course. If this file is not copied, again these houses will fill your library and if you will like to throw away this "gift", this takes you 15 minutes.
Why do you have problems with entering the Gallery, for example? That's why you've connected with this it hundreds of times since the game was created and let's call it in everyday language - this connection is "dirty". The same applies to all game configurations that are in your game folder. They could have been spoiled 100 times since this folder was made. And instead of receiving fresh delivery, you prefer to keep old ones.
Little knowledge is needed to fix it. Rename folder - right click on the folder - option "rename". To have your saves and Tray folder transferred to a new folder - you need to know options, copy and paste. This is all.
Why does it matter to me that you do it? Well, I know your homes, you probably do not know my homes, but both of us are a builder. It is such professional solidarity. 🙂

@kreatora THANK YOU SO MUCH!!!

I’ve been stuggling with a similar issue for weeks now and the Dutch forum wasn’t able to help me.

HOWEVER since you tipped me I was able to fix it following the steps and now my game (and all cc/mods) are working again better than ever! Objects even have shadows now, who knew! 

BIG BIG THANKS!! 

Sophie

Hey folks,

I've removed some posts there. Friendly reminder of our forum rules incoming. 🙂 If you've not had a chance to read them yet, please take some time out to review them as one of our forum rules asks members to "Be polite and kind. Respect others even if they have a different opinion. If you disagree with someone, you are free to do so politely, but please don't make it personal. Respect also means you never harass, embarrass, or threaten other players.". 

Thanks.