I'm not trying to run the 32 bit edition. In Origin I have it set to the 64 bit version. It's strange that is what it's showing and might be the entire issue. Maybe Origin and the game aren't syncing up when I have it on the 64 bit version?
TS4.exe is the 32 bit version.
Rightclick the game in Origin and select Game Properties. On the Advanced tab make sure it says The Sims 4 64 bit. Then start the Game.
It is at the 64 bit version.
But you still get the TS4.exe warning? If so there is something seriously wrong. I suggest you uninstall The Sims 4 then reinstall it. If you see an option for The Sims 4 Legacy Edition make sure that this is NOT selected.
When you after uninstalling and reinstalling start the game do you then still get the TS4.EXE error? No mention of TS4_X64.exe?
Please try to run TS4_x64.exe directly. You will find it in this folder: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin
Try to clear Origins cache. https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Please post the content of the lastcrash.txt file or upload it to a filesharing site such as Onedrive or Dropbox and post a link.
Open the file in notepad and press ctrl-a to select all and ctrl-c to copy. Then in the answer press ctrl-v to paste. You should use spoiler tags around the text (yellow button).
Try to download the C++ files directly from Microsoft. Both x64 and x86 are needed:
https://www.microsoft.com/en-us/download/details.aspx?id=13523
https://www.microsoft.com/en-us/download/details.aspx?id=5555
https://support.microsoft.com/en-us/help/4032938/update-for-visual-c-2013-redistributable-package
Install all 4
Also run SFC /scannow
Hello, i am having same problem. i download the files and updated but dosent work
Hello SIMMER
Try this way and update me please. This is how I got my Sims 4 to work again with that error and another issue occurring from origin.
Go to Origin.com once you sign in (in your browser online) go into game library and select The Sims 4, as always select the play with origin button and you will be asked to download origin....or....launch origin.. choose option 2 if origin is already on your laptop\desktop like most of us here seeking for a solution for this problem. By the way origin is experiencing issues for days now not our computers. PS found that out today actually wasted so much time sigh.. Anyway after origin launches (the app itself will open) and BOOM you're game should be A OK... It will open the origin app and the sims game-play loading and everything. please just continue to be patient it will work now.
Note to self as well because after 3 days I was highly impatient,
but beamed when it finally gave me results! origin app is down so going through your internet browser is the only way for now.
Happy Simming!!
To edit your previous postings click the 3 dots.
This may be a problem with Origins cache. https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
