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Re: why did my gamed get erassed (sims 4)

I'm trying to register my game but it says the serial code is invalid/already used

You have already registered the game yourself and are trying to reinstall the game
The game does not need to be registered again. Login in the Origin Client with the Email/PW you first registered the game on and download and install the game from there. The game only needs to be registered once and you won't need the code again after your initial registration. This is true for both the DVD and the download version. You can skip the activation step on reinstalling.

Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/4228232

2 Replies

smtrax01
9 years ago
@slayer8441

As @Phantomlover1717 mentioned, the game is redeemed on your account so first of all, you need to make sure that you are logged into the correct one. People sometimes create more accounts then just one and a mistake can be easily made there.

If you are sure that you are logged in with correct account and the game is still not showing up, contact customer support with your product code so they can locate and troubleshoot the issue for you.

How to contact EA advisor:
- Visit http://help.ea.com/ and log in with your EA account
- Click on help with a game and choose the game you have an issue with
- Scroll to the bottom of the page and click on contact us
- Select your appropriate platform and click next on bottom right
- Select a relevant topic and add more info into the section Tell us a little more, then click Next
- You will then have the option for Live Chat or Email or a Call Me Option!
NOTE: not every option is always available. It depends on your location, the time of the day and also on the options you select

Hope this helps 🙂

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kajojo13
Rising Newcomer
9 years ago
This happened to me, but here is the thing, I cant reinstall because it wasnt just deleted off my computer but from my origin too. When I thought that I could just type in the code again it said it had already been used.