@gamingoblin777 Please test without your Mods folder, just to see whether you get the same freezes. I'm not suggesting you abandon your mods and custom content, only that it's important to find out whether the content is contributing to the problem.
Please also run a dxdiag and attach it to your reply.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict I'll test without my mods folder and see what happens. Thank you. And I have attached my dxdiag. 🐱
@gamingoblin777 There's nothing obvious in your dxdiag, so if you get a freeze with no mods or cc, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 play session, specifically with no mods or cc. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
@puzzlezaddict So I did play more today but with all my mods, I'll make myself play tmrw without mods bc I wanna figure this out lol. Thank you for helping me, I really appreciate it. So, while saving the game, the whole game just crashed but my computer wasn't frozen-Sims 4 just exited out. Here is what I found:
Source
The Sims™ 4
Summary
Stopped working
Date
1/16/2025 9:45 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: BEX64
Application Name: TS4_x64.exe
Application Version: 1.112.481.1030
Application Timestamp: 675a30ff
Fault Module Name: StackHash_8066
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_A8_FROM_ntdll+0x0000000000160274
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 8066
Additional Information 2: 8066a104ba33e8705fc83a0c73ddca86
Additional Information 3: 4300
Additional Information 4: 4300bc53fe46aed5af0cedb5f021d904
Extra information about the problem
Bucket ID: f45a08262683a6719cb52ed445fc4421 (2068611093088715809)
@gamingoblin777 This looks more like the kind of error you might see with conflicting software. It could still be mod-related, so please do test without your mods. And if you have any files in ConfigOverride, please remove those too.
If that doesn't help, and you use any Razer apps, uninstall them and test again. You may be able to reinstall them without reintroducing the issue, but please do test without these apps present.
@puzzlezaddict So I tested with no mods and cc for a while with no problems. And I removed any files from my ConfigOverride folder a few days ago. I couldn't find any razor apps on my computer either :/
@gamingoblin777 If you don't have Razer apps, that's fine; I only mentioned that because Razer software has been an occasional issue for a couple years now, and this is what the associated errors look like. But if you've played without mods and cc and the game is fine, you have your answer.
Thank you for your help!
Community Manager
