[READ FIRST] Unrecognized video card
The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database.
You can confirm that your card is not recognized by reading the confi...
Forum Discussion
@jaduhh44 I've merged your post with the master thread for this issue. Please see the first post for more information, and feel free to download the linked .sgr file for your own use.
If you're curious about the details, your processor has an AMD Vega 7 graphics chip, but the Vega 7 of the Renoir (Ryzen 4000 series) CPUs. AMD's naming conventions are a bit strange, so it's usually easier to search for the processor model and see what graphics chip is included.
I downloaded the .srg file linked from google drive, and input that file into the "config override" folder. I then opened the game, quit, and checked the config.log file, but nothing changed. I've attached what the config.log file says, but I think I might just be doing something wrong.
I appreciate you merging my post to the master thread.
- @puzzlezaddict Disregard my previous reply! When I downloaded the linked .srg file it downloaded with the name "GraphicsCards ⚽" but I did not change the name. I renamed the file just to see, and it now shows that my graphics card is found. Thank you so much! I really appreciate the help!
What did you name it in specific?
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