[READ FIRST] Unrecognized video card
The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database.
You can confirm that your card is not recognized by reading the confi...
Forum Discussion
I seem to be having the same issue with my game. I got the error message once but it doesnt pop up now everytime i load the game but it still says 0 on the found graphics cards
=== Graphics device info ===
Number: 0
Name (driver): NVIDIA GeForce RTX 3060 Laptop GPU
Name (database): [Found: 0, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 2520, Board: 12f21462, Chipset: 00a1
Driver: nvldumdx.dll, Version: 27.21.14.6140, GUID: D7B71E3E-6660-11CF-2E60-FC321BC2D635
Driver version: 6140
Monitor: \\.\DISPLAY1
Texture memory: 6023MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
@Bobbiee04 I've merged your post with the master thread for this issue. Feel free to use the graphicscards.sgr file available for download from the first post. As of today, it includes your card's device ID as well as a few other new ones.
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- EA_Cade11 months ago
Community Manager
