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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

[READ FIRST] Unrecognized video card

The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database. You can confirm that your card is not recognized by reading the confi...
pc
Brianalee2003's avatar
Brianalee2003
5 years ago

I’ve been trying to figure out how to fix my sims 4 game for probably 2 weeks now and it’s really stressful and right about now I don’t know what else to do but to come here with the issue so I hope someone can help me fix this.

I’ve gotten a error saying that basically my graphics card was unrecognized and while I figured out somewhat how to fix it; I do not know what to put in GraphicsCards which I found in the sims 4 bin folder. In the Legacy Edition folder for the sims 4; the config has not found anything from database but does have 1 supported. I think I have to find my graphics card but I do not know what to put into the “GraphicsCards” for it to be found.

crinrict's avatar
crinrict
Hero+
5 years ago
@Brianalee2003 I merged your post with the master thread.

Are you sure you need the legacy edition ? the card seems to be in the 64 bit file.
  • Brianalee2003's avatar
    Brianalee2003
    5 years ago

    Oh wow. Thank you so much. I didn’t know what the Legacy Edition was for but now I know. Thank you so much. 

About The Sims 4 Technical Issues - PC

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