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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

[READ FIRST] Unrecognized video card

The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database. You can confirm that your card is not recognized by reading the confi...
pc
emillianaa's avatar
emillianaa
1 year ago

This did help thank you so much!

RavenxMarie's avatar
RavenxMarie
1 year ago

Hi! what did you do to fix the unrecognized card issue?? 

  • RavenxMarie's avatar
    RavenxMarie
    1 year ago

    Hi! I've played for years on my windows and I've never had issues until today. There was an update for the game today. Not sure if that has anything to do with it? Can anyone help??

    === Graphics device info ===
    Number: 0
    Name (driver): AMD Radeon(TM) Graphics
    Name (database): [Found: 0, Supported: 1]
    Vendor: ATI
    Chipset: Vendor: 1002, Device: 164c, Board: 88d0103c, Chipset: 00c1
    Driver: aticfx64.dll, Version: 31.0.12044.3, GUID: D7B71EE2-550C-11CF-8F73-DC876EC2D235
    Driver version: 3
    Monitor: \\.\DISPLAY1
    Texture memory: 937MB
    Vertex program: 3.0

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