Forum Discussion

Rising Traveler

3 months ago

Solved

Recurring white screen crash during play

I’ve been experiencing this problem for about two weeks. When I start playing, after not too long (around half an hour to an hour), the game screen suddenly turns white and there’s no way to go back....

crashing

puzzlezaddict
3 months ago
Sul27 Your laptop's graphics driver is from 2020 and has been crashing, so that may well be the entirety of the issue. Please install the newest driver Intel offers for your processor and graphics chip:

https://www.intel.com/content/www/us/en/products/sku/149088/intel-core-i58265u-processor-6m-cache-up-to-3-90-ghz/downloads.html

Run the installer as an admin: right-click the download and select "Run as administrator." Restart the laptop afterwards and before trying to play.

If you get an error when trying to install the driver, that's probably HP software blocking any drivers not provided directly by HP. (This one is compatible with your hardware.) Here's how to get around it:

https://www.intel.com/content/www/us/en/support/articles/000087660/graphics.html

Separately, your dxdiag lists a few BlueScreens related to running Driver Verifier, so let me know whether you've been trying to run it and for what purpose.

puzzlezaddict

Hero+

3 months ago

Sul27 Your laptop's graphics driver is from 2020 and has been crashing, so that may well be the entirety of the issue. Please install the newest driver Intel offers for your processor and graphics chip:

https://www.intel.com/content/www/us/en/products/sku/149088/intel-core-i58265u-processor-6m-cache-up-to-3-90-ghz/downloads.html

Run the installer as an admin: right-click the download and select "Run as administrator." Restart the laptop afterwards and before trying to play.

If you get an error when trying to install the driver, that's probably HP software blocking any drivers not provided directly by HP. (This one is compatible with your hardware.) Here's how to get around it:

https://www.intel.com/content/www/us/en/support/articles/000087660/graphics.html

Separately, your dxdiag lists a few BlueScreens related to running Driver Verifier, so let me know whether you've been trying to run it and for what purpose.

Sul27

Rising Traveler

3 months ago

Thank you so much! I’ll let you know if this solution works.

As for Driver Verifier, I honestly don’t know — I’ve never run it, or at least not knowingly. I didn’t even know what it was before your message!