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cusyaa's avatar
cusyaa
Seasoned Newcomer
17 hours ago

Royalty and Legacy expansion pack

Yesterday, I bought The Sims 4 Royalty & Legacy Expansion Pack through the Epic Games Store. It was working fine at first, but later on, the specific Royal aspirations, traits, and features stopped functioning entirely.​I have already tried the following troubleshooting steps to fix the issue, but none of them worked:​I uninstalled and reinstalled the game. ​I repaired and fully updated the game via the EA App.  completely removed my mods, reorganized them, and tested the game without them, but it didn't help. checked the in-game marketplace, and the content appears as checked/owned there. reset my game settings to default, thinking there might be an installation error. All of my other packs are working perfectly fine; this is the only expansion pack that is not functioning. Since it is checked in the in-game marketplace but not working in gameplay, could you please check my account entitlements and help me resolve this synchronization or activation issue?

epic

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 hours ago

    cusyaa​  Is all the content gone: the world, the CAS items, the BB objects?  Or is it only that the various in-game functions you listed are gone?  Is a new save affected too?

    Please also let me know what launcher (EA App, Epic, Steam) you've used to install the base game.

  • cusyaa's avatar
    cusyaa
    Seasoned Newcomer
    6 hours ago

    puzzlezaddict​,I bought it on Epic, but  downloaded it from the main EA App; it doesn't open from there and projects directly to EA. None of the in-game features, like setting character personality traits or spreading gossip, work.

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