Screen turning black on launch
I bought and downloaded the City Living and Cottage Living DLCs and now Sims just freezes whenever I open it. It does the intro bit and goes to the loading screen but then just goes black and refuses...
Forum Discussion
ShadowCat56 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
puzzlezaddict I've moved the Sims folder out of the EA folder as well as renaming it but for some reason it hasn't made a new Sims folder, at least not one there and not one I've found yet. Even after that though it still has the same problem of not opening and letting me do anything instead just staying stuck on a black screen. I can't even get far enough to change settings. Also here's the dxdiag file
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