Thanks for your reply.
I've been trying all day to sort it, so far nothing has worked.
Why would the desktop shortcut stop working? Either way, I just made a new one. Just thought it might be linked to this issue somehow.
I can open the EA app, once open I click "play", sometimes nothing at all happens, sometimes I get the "preparing game" box but nothing after, and if it's the 2nd or 3rd time of me trying then I get the box telling me the game is already open/playing, the hours played even increases, yet nothing. I do have a fair amount of mods/cc so it can be slow to load up sometimes, no more than a minute or so, but I left it for an hour earlier, still nothing. I have probably restarted my laptop a good 15 times today to see if anything has helped, still nothing.
I have a fair few CC items on Curseforge, I've tried loading up the game from there too, I get the blue loading icon and then nothing.
So far I've tried - repairing the EA app, repairing the sims4 via the EA app, I've tried uninstalling the EA app, the usual box pops up asking for my permission for the app to make the changes/uninstall, I click yes and nothing. I followed a tutorial on how to uninstall something that maybe stuck using the "Winget" prompt, that said something along the lines of it not being able to find the package I was searching for. I read that maybe the app was stuck, so I went to task manager and ended all EA and EA background things that I could see running. I've tried reinstalling the EA app and I just get a pop-up telling me I already have the app, do I want to launch it or repair.....and round and round in circles I go.
I don't know if this is any help, but I did run out of space on my C drive, so my "documents" folder was properly moved to my new D drive that I installed internally. Program files are still in C, everything else is in D...... but I just go back to the fact that it was working fine in the morning, so the D drive/documents can't be the issue, can they?
I have NVIDIA on my laptop and that did some updates, could that be an issue? Not that I really know what NVIDIA is lol, but I'm trying everything and anything I can think of that may be related to the game/app. Oh, I've also checked that my Windows and drivers are all up to date.
I can't open the game, I can't play the game, I can't delete the app.