Forum Discussion

Anonymous's avatar
Anonymous
7 years ago
Approved

Sims - Get Famous pack purchased but no available to download

Welcome,

I bought an addition to The Sims 4 Become a Star on November 2nd.

Today, on the day of the premiere, I see that the "download" option appears, however when I do this I get the error:

 

"! Download error. Sorry, but the Origin client can not download your game. Check the status of your connection or try again later."

 

The connection status is impeccable.

I've verified the game files and add-ons to detect some bugs, but everything is fine too.

 

What could be the reason? How can I solve this matter?

9 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved
    Netherlands
  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    7 years ago

    Ok, there seem to be some issues in other countries. Could you try starting Origin as administrator?

    You can do so by right clicking Origin and choosing 'start as administrator'.

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    I preordered the game but it won’t download!!

    it just keeps saying please try again later

    any ideas?

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved
    I just did it. The download error still appears.
  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    7 years ago

    Could you try this:

    When a game won’t download

    If your games won’t download, try downloading them in safe mode.

    1. Launch the Origin client and log in to your account.
    2. Click on your EA ID below your avatar.
    3. Click on Application Settings, then click on Diagnostics.
    4. Under Troubleshooting, toggle Safe mode downloading to On.
    5. Restart Origin, then try downloading your game again.

    Link: https://help.ea.com/en-us/help/origin/origin/my-game-downloaded-through-origin-but-will-not-install/

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved
    I did it that 3h ago and now also, but not helping.

    I also check my the amount of free disk space at it's still 60GB so it's not about it.

    I think I need to send @ to EA.
  • krazykid802's avatar
    krazykid802
    Newcomer
    7 years ago
    I live in the US & I have the same problem. Safe mode doesn't seem to work.