so I just updated my game to the 16/01/20 patch after not playing for a while. I open up the game, open up my save and load my household, bam back at the neighbourhood menu. I repeat this a couple times like a bee trying to get through a window until I give up and have to admit something is wrong. I check the forums and find a post saying to remove the saves folder, see if it works and then go though all your saves in search of the broken one. I remove all the saves and a new save works! woohoo! time for hide and seek: bug edition!I go through 3 of my saves with the game not even opening just crashing before it reaches the start menu and start to suspect something else is an issue. I make sure the only save in the games save folder is the one I had made earlier as a test, game crashes still. hm. maybe CC? I remove all my CC. game crashes. I remove the new tester save file, game opens runs fine.So essentially my game can't reopen if there is any save file at all.what??? help???

@puzzlezaddict Hey, just did the reinstall and everything seems to work fine now! Made some new saves opened my game about 5 times and it worked each time. So I think the problem is solved now! Thanks again for the help!

@PolishBelgian Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.

@PolishBelgian I hope the reinstall fixes the problem. But if it doesn't, please run a dxdiag and attach it to a post. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@ratnapping Try experimenting in a clean game folder, to remove any complicating factors. Move your existing Sims 4 folder out of Documents\Electronic Arts and onto your desktop; when you launch the game, a new folder will be spawned. Don't add anything to this folder yet. Start a new save—no need to spend much time on it, since this is just for testing—and try out CAS, live mode, and Build/Buy. Save, quit, launch the game again, and see whether you can get back into this save. Let me know either way.

@puzzlezaddict just had a go.new save file worked fine but the game crashed right before the start menu when trying to reopen.

sims 4 can't run save files? | EA Forums

12 Replies

puzzlezaddict
Hero+
6 years ago
@ratnapping Try experimenting in a clean game folder, to remove any complicating factors. Move your existing Sims 4 folder out of Documents\Electronic Arts and onto your desktop; when you launch the game, a new folder will be spawned. Don't add anything to this folder yet. Start a new save—no need to spend much time on it, since this is just for testing—and try out CAS, live mode, and Build/Buy. Save, quit, launch the game again, and see whether you can get back into this save. Let me know either way.
ratnapping
6 years ago
@puzzlezaddict just had a go.
new save file worked fine but the game crashed right before the start menu when trying to reopen.
puzzlezaddict
Hero+
6 years ago
@ratnapping Does your computer run Windows or macOS? Do you have your system set to automatically sync the contents of Documents with cloud storage (OneDrive or iCloud)? If so, please disable the syncing and test.
ratnapping
6 years ago
@puzzlezaddictI'm not signed in to one drive so its not synced anyway I don't think.
I'm trying a complete reinstall of the game in origin so fingers crossed
PolishBelgian
6 years ago
Hey
I have the exact same problem. Game works fine with a new save until i exit the game and try to run it again. Game crashes before main menu, when i take out the save folder, games runs normal until I close it and try to run it again. Did reinstalling the game work for you? Or does anyone else have a solution?
PolishBelgian
6 years ago
@PolishBelgian Btw I have no custom content or mods and i have a 64-bit OS so I don't think that I need the Legacy Edition of The Sims 4
puzzlezaddict
Hero+
6 years ago
@PolishBelgian Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.
PolishBelgian
6 years ago
@puzzlezaddict I've done it like 3 times already and it still doesn't work.
puzzlezaddict
Hero+
6 years ago
@PolishBelgian Do you have OneDrive set to automatically sync the contents of Documents with cloud storage? If so, please disable that function, or disable OneDrive entirely and test. If that doesn't help, move the entire Electronic Arts folder out of Documents, launch the game, create a new save, look around to make sure it's working, save, quit, and try to reload. If it works, you can move your existing saves and other content from your old Sims 4 folder inside the Electronic Arts folder to your new one.

If that doesn't help either, please disable your antivirus/firewall, just long enough to test. If that's the issue, you can set exceptions for Origin.exe and TS4_x64.exe.
PolishBelgian
6 years ago
@puzzlezaddict Hey, so I tried everything you suggested to me. I turned off OneDrive, it wasn't even on in the first place. I also turned off my antivirus, still doesn't work but still i've put TS4_x64.exe and Origin.exe into the exceptions, that didn't help either. I let my game creat a new Electronic Arts folder and everything was fine, until i put my save folder back in. A few minutes ago I tried the Legacy Edition and it worked fine but I still got a pop-up that I had to run the 64-bit version because the game might be unstable. So right now i'm reinstalling the game and I hope that works! Thanks for all the help though!