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TrackGirly's avatar
TrackGirly
Seasoned Newcomer
8 months ago
Solved

Sims 4 Constantly Crashing After 9/18/24 Update.

Since this "update", my game is basically unplayable. and definitely not playable without MCCC's autosave function. I can play anywhere from 5-30 minutes before the game crashes. Usually in live mode...
  • puzzlezaddict's avatar
    8 months ago

    TrackGirly  Have you overclocked any of your PC's components?  If so, please revert everything to stock speeds.  I ask because a couple of the crashes in your dxdiag look like other crashes related to XMP and CPU Turbo Boost on newer machines, where disabling these settings fixed the crashing.  I haven't seen any of these crashes on a 9th-gen Intel CPU, at least not in a while, but it's worth testing anyway given the type of error and the randomness of the crashing.

    BlueScreens can also be caused by an unstable overclock, and your dxdiag does list two BSODs that don't point to a specific cause.

    If this doesn't help, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

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