Can someone help me with this? I'll gladly appreciate it. My sims 4 household keeps on crashing Everytime I load into it. I've reset it, played with no cc or mods, and I've done everything to fix it as stated in the recent posts.

@IIrjvcII What patch level do you currently have? You can see it along the bottom of the screen at the Main Menu, where you have the option to load a save or start a new one. A fully patched game will be version 1.63.36.xxxx. If Origin isn't offering an update, try clearing its cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/ Then restart your computer, and if you still can't update, repair the game first: open your game library, right-click on the Sims 4 icon, and select Repair. If your game is already fully patched, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything yet; just try to start a new save and see whether you can play for a bit. Let me know either way.

@IIrjvcII Yes, you did it correctly. The Sims 4 crashes aren't all that specific, so it's difficult to point to a particular cause. There are also a few nonspecific system errors listed. So it's best to start with a couple of checks on your Windows system files. Here's how: Hit Windows key-X Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter The system will start validating soon. If it throws an error, please list it here After it reaches 100%, hit Windows key-X again Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)” Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter Post the message you receive here Clear Origin's cache as well: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/ Restart your computer, and repair the game, even if you've done it before: open your Origin game library, right-click on the Sims 4 icon, and select Repair. Trash the new Sims 4 folder that you created, and let the game spawn another new one. Try to start a new save, and let me know whether it works.

@IIrjvcII Did you confirm that your game is on the latest patch level, 1.63.36.1010? If not, let me know. Since sfc repaired all the corrupt files it found, you don't need to worry about attaching the log. Try playing again, in another clean Sims 4 folder (don't add anything to it), and see whether it works. If it doesn't, repair the game, then try again. If it still crashes, please enable crash logs, then try to play again. Here's how: Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter Launch Sims 4 and wait for it to crash (whether you can play at all or not) After it crashes, wait for any crash dialogs to finish Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter Upload the last .dmp file to a third-party filehosting site (Google Drive, Dropbox, whatever you want) and link it here When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.

@IIrjvcII Yes, this one came through fine. It's an element of the game itself crashing, not anything on your system. So please clear Origin's cache and repair again, even if you did it before. Sometimes this doesn't work on the first try, for whatever reason. https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/ If that doesn't help, please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can start a new save and play for a bit. Let me know either way. There are certainly more invasive troubleshooting steps to try, but hopefully one of the simpler ones works instead.

@Jemeia Do you get an error code? If so, please post a screenshot of it. Please also try starting a completely new save, and let me know whether it works. I'm not saying you need to play the new save going forward, just that it's a useful test.

Sims 4 crashes when loading into household

18 Replies

puzzlezaddict
Hero+
5 years ago
@Jemeia Do you get an error code? If so, please post a screenshot of it.

Please also try starting a completely new save, and let me know whether it works. I'm not saying you need to play the new save going forward, just that it's a useful test.
Jemeia
Not applicable
5 years ago
Nevermind. I applied the latest patch fix and it worked. Thanks anyways!
IIrjvcII
Not applicable
5 years ago
sorry to bother you, but could you tell me how you got the patch fix? it's happening to me too and i really want to fix it, thanks. i also tried to play with a new save and it crashed anyway.
puzzlezaddict
Hero+
5 years ago
@IIrjvcII What patch level do you currently have? You can see it along the bottom of the screen at the Main Menu, where you have the option to load a save or start a new one. A fully patched game will be version 1.63.36.xxxx.

If Origin isn't offering an update, try clearing its cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Then restart your computer, and if you still can't update, repair the game first: open your game library, right-click on the Sims 4 icon, and select Repair.

If your game is already fully patched, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything yet; just try to start a new save and see whether you can play for a bit. Let me know either way.
IIrjvcII
Not applicable
5 years ago
@puzzlezaddict i tried everything and it still didn't work. when i loaded it, it crashed the same way
puzzlezaddict
Hero+
5 years ago
@IIrjvcII Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
IIrjvcII
Not applicable
5 years ago
hopefully i did it correctly
DxDiag.txt128 KB
puzzlezaddict
Hero+
5 years ago
@IIrjvcII Yes, you did it correctly. The Sims 4 crashes aren't all that specific, so it's difficult to point to a particular cause. There are also a few nonspecific system errors listed.

So it's best to start with a couple of checks on your Windows system files. Here's how:

Hit Windows key-X

Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered

Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter

The system will start validating soon. If it throws an error, please list it here

After it reaches 100%, hit Windows key-X again

Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”

Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter

Post the message you receive here

Clear Origin's cache as well:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Restart your computer, and repair the game, even if you've done it before: open your Origin game library, right-click on the Sims 4 icon, and select Repair.

Trash the new Sims 4 folder that you created, and let the game spawn another new one. Try to start a new save, and let me know whether it works.
IIrjvcII
Not applicable
5 years ago
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

so first it gave me that and when i went into the log it gave me a cabinet file and a txt file, which one should i link?
Jemeia
Not applicable
5 years ago
Patch 1.63.136.1010. Hope it helped!