Sims 4 crashes
Hi! I have a problem with Sims 4 constantly crashing. I am running the game smoothly and then suddenly, the game windows just quits. I play with no mods and my computer meets all specs. I have tried...
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@reebeckaaz That's definitely progress. If you want to test more, try playing online again, with the game in windowed mode, and open the Task Manager in the background so you can see your computer's CPU use. Origin used to have an issue where it would spike CPU use up to 100% at times, and the only workaround was putting it in offline mode. If you happen to see any other resource running at close to max, please let me know that as well; other than during the initial load, Sims 4 shouldn't come close to maxing out any of your components.
@puzzlezaddict Thank you for the suggestion! I have tried playing a little bit again now. In online mode per your suggestion, keeping track of the computer's CPU use. I have experienced two crashed in about 40 minutes of gameplay.
The first crash took place at the Willow Creek library where my sim was writing term papers on the computer. The game was on 3x speed. CPU use at time of crash was around 28%. At that point, I had played for maybe 10 minutes.
The second crash took place in my sim's home in Willow Creek, as she was sleeping. The game was going in full speed. CPU use was around 25%. This crash happened approx. 30 minutes after the first one.
So the CPU-thing does not seem to be the problem, because I could never see any spikes to 100% or anything near that. Still, I will try playing in offline mode now and see what happens.
The first crash took place at the Willow Creek library where my sim was writing term papers on the computer. The game was on 3x speed. CPU use at time of crash was around 28%. At that point, I had played for maybe 10 minutes.
The second crash took place in my sim's home in Willow Creek, as she was sleeping. The game was going in full speed. CPU use was around 25%. This crash happened approx. 30 minutes after the first one.
So the CPU-thing does not seem to be the problem, because I could never see any spikes to 100% or anything near that. Still, I will try playing in offline mode now and see what happens.
@reebeckaaz Well, that's frustrating. I'm pretty sure CPU use isn't the issue here since it's nowhere near 100% even when Origin is in online mode. The next step would be to try playing in a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running, for example RGB software or MSI Afterburner. To be as thorough as possible, please test in a clean Sims 4 user folder (move the existing folder out of Documents\Electronic Arts and onto your desktop to let the game spawn a new one), and play both with Origin in offline mode and while your computer is offline.
You can just let the game run if you want; no need to put effort into a save that you might not use again. If everything is fine, you can start adding back other functions, for example putting your computer back online. and then trying an existing save. (In that case, copy the save to the new Sims 4 folder.) Please do one thing at a time so that if you get another crash, it's more likely that we know the cause.
Additionally, please post some basic info from your next crash; you can find it in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Right-click on an entry and select "View technical details," then copy the info and paste it into a reply.
You can ignore the earlier crashes; I'm interested in the ones that happen after you do all of the above. Look for errors both that mention Origin or Sims 4 and that have a timestamp that matches the crash. If you see more than one, that's fine, more info is better.
- @puzzlezaddict Thank you for helping me, it is much appreciated.
I followed the instructions and made a clean boot of my computer. Then, I removed the Sims 4 folder again (so a new one had to spawn) and played with my computer and Origin in offline mode.
I was first able to do a session of 1,5 hours gameplay without any crashes, so I was hopeful that this was going in the right direction.
However, I sat down around 20-30 minutes ago again to play some more and just experienced a crash. I was playing with a sim in Willow Creek again (though new save as I had removed the old Sims 4 folder) and I believe that she was either on her computer or doing her university homework at the time of the crash. The game was in 3x speed. The crash log (per your instructions) follows below:
Description
Faulting Application Path: D:\Program Files (x86)\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.87.40.1030
Application Timestamp: 62505ca1
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.87.40.1030
Fault Module Timestamp: 62505ca1
Exception Code: c0000005
Exception Offset: 000000000119be07
OS-version: 10.0.22000.2.0.0.256.48
Språkvariant-ID: 1053
Additional Information 1: 2def
Additional Information 2: 2def73a547ab05abafea750e321a9316
Additional Information 3: 3faf
Additional Information 4: 3faf71fd75f4d4eb829c87a1f8bcf70c
Files that help describe the problem
WERInternalMetadata.xml - @puzzlezaddict It took approx. 50 minutes and then another crash occurred. Same computer setup as previous crash (offline, clean boot, same Sims 4 folder etc.). This time, the sim was on the computer making a computer game. This is the crash log:
Description
Faulting Application Path: D:\Program Files (x86)\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.87.40.1030
Application Timestamp: 62505ca1
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.87.40.1030
Fault Module Timestamp: 62505ca1
Exception Code: c0000005
Exception Offset: 00000000013ef610
OS-version: 10.0.22000.2.0.0.256.48
Språkvariant-ID: 1053
Additional Information 1: 08b7
Additional Information 2: 08b76dd324899f18aacf703768029601
Additional Information 3: 11c6
Additional Information 4: 11c6b9e2264a276f03614e5955f4a7dd
Files that help describe the problem
WERInternalMetadata.xml@reebeckaaz These are just more access violations, which are unfortunately not specific enough to be useful, at least in this context. So this might take some experimenting to figure out. First, please try moving the game to a different drive, specifically E or F (not your external). You can do so through Origin: open your game library, right-click on the Sims 4 icon, select Move Game, and choose a folder on one of those drives.
If that doesn't help, try playing in a new Windows admin account. Make it a local account, as in, don't sign into Microsoft, and don't sync with any of the other services you normally use. You'll be able to sign into Origin and shouldn't need to redownload anything, but your saves and other content won't be available.
While doing this, please stay in a clean boot and run Origin in offline mode, just to keep things simple. You don't need to keep your computer itself offline though.
