Sims 4 crashing Oct 2023
Hi everyone, I keep trying to reply my issue to another thread which is having the same problem but for some reason they keep getting deleted??? (well, they're no longer there?)
Anyway my game keeps crashing - I get the 'windows has stopped responding' error message then the game crashes, sometimes after 5 minutes, sometimes 15. I'm on a brand new PC.
My previous reply I listed all the things I've completed, from searching the forums (the list was at least 15 items long), including moving my folder to the desktop.
Nothing is working. Computer is completely up to date, and so are all my drivers. I've done compatibility checks and I'm all good, CPU GPU everything has been tested (I got a legendary score on 3D mark). I've got DriverEasy and all are up to date, I've got Fortect and have repaired any issues. I've been in command manager and done several system checks and repairs through there. I've repaired game through EA App. Uninstall and reinstalled both the app and the game. I can't remember everything else I've done but the list is long!!
Any help would be greatly appreciated, TIA
DXDiag is attached and the Event Viewer info is below:
Log Name: Application
Source: Application Error
Date: 5/10/2023 10:57:52 AM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: DESKTOP-EBDM4P1\Matt
Computer: DESKTOP-EBDM4P1
Description:
Faulting application name: TS4_x64.exe, version: 1.101.290.1030, time stamp: 0x64f13304
Faulting module name: TS4_x64.exe, version: 1.101.290.1030, time stamp: 0x64f13304
Exception code: 0xc0000005
Fault offset: 0x000000000100a4ec
Faulting process ID: 0x0x38CC
Faulting application start time: 0x0x1D9F73737F31C32
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Report ID: 9adbde36-51b9-4068-a785-f8fa9f45eeba
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-10-05T02:57:52.2100575Z" />
<EventRecordID>344</EventRecordID>
<Correlation />
<Execution ProcessID="1836" ThreadID="9816" />
<Channel>Application</Channel>
<Computer>DESKTOP-EBDM4P1</Computer>
<Security UserID="S-1-5-21-2055996594-2940687694-1078749498-1001" />
</System>
<EventData>
<Data Name="AppName">TS4_x64.exe</Data>
<Data Name="AppVersion">1.101.290.1030</Data>
<Data Name="AppTimeStamp">64f13304</Data>
<Data Name="ModuleName">TS4_x64.exe</Data>
<Data Name="ModuleVersion">1.101.290.1030</Data>
<Data Name="ModuleTimeStamp">64f13304</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">000000000100a4ec</Data>
<Data Name="ProcessId">0x38cc</Data>
<Data Name="ProcessCreationTime">0x1d9f73737f31c32</Data>
<Data Name="AppPath">C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe</Data>
<Data Name="ModulePath">C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe</Data>
<Data Name="IntegratorReportId">9adbde36-51b9-4068-a785-f8fa9f45eeba</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>
@Hayley_jade24 You're correct, your RAM is not on the supported list for your motherboard. (The CPU is absolutely supported, or else the computer wouldn't boot at all.) This isn't always a problem—sometimes memory works fine even when it's not officially supported—but the memory diagnostic tool makes it pretty clear that the RAM is a problem here. I can't tell you whether it's merely that your modules aren't supported or that one of them is defective; you'd need to test the RAM on a system that does support it to be sure.
But in any case, your computer needs new RAM. If you bought the system pre-assembled, or you paid someone to make you a custom PC, go back to them and ask for help. This should be covered under any half-decent warranty, especially since you can point to the supported memory list to say this was a mistake on the builder's end. If you built it yourself, you can try to RMA the memory; Corsair has good customer support overall. Then pick something on the supported list.
However, before you spend any money, I would suggest borrowing RAM from a friend or family member and testing with that, if it's at all possible. You could even go to a computer repair shop and ask for help. There's an outside chance that the problem is the motherboard, not the memory, and it would be good to find out before you bought new RAM.
And really, you're doing great navigating this process. It can be intimidating and overwhelming when you don't have your bearings, but you're figuring out what you need to, which is what matters here.
