Forum Discussion

smileyface45678's avatar
smileyface45678
7 years ago
Solved

Sims 4 crashing on startup, Blue Screen of Death Sometimes

So whenever i load up the sims 4, it will get to the screen where the plum-bob slides next to the sims 4 and then it will just stop spinning and freeze before the loading screen. I've probably tried ...
pc
  • wildlilly1969's avatar
    wildlilly1969
    7 years ago

    My best guess is you have some sort of hardware that is about to fail completely. BSOD isn't good. Probably an outdated mod causing your sims to not load. Post your Last Exception errors at this site https://lastexception.com/  If you get no joy you can email them the Last Exception error and they will look into it. I'm not about to read all of those files relating to your PC that you so kindly posted.... Sorry but I'd rather poke my eyes out... 

    I'm sure some guru will find them interesting... Hope you get it sorted out.

smileyface45678's avatar
smileyface45678
7 years ago
Spoiler

--------------------------------
Media Foundation Scheme Handlers
--------------------------------

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\SchemeHandlers]
[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\Preferred]

<URL type>, <handler CLSID>, <brief description>[, Preferred]

file:, {477EC299-1421-4BDD-971F-7CCB933F21AD}, File Scheme Handler, Preferred
http:, {44CB442B-9DA9-49DF-B3FD-023777B16E50}, Http Scheme Handler
http:, {9EC4B4F9-3029-45AD-947B-344DE2A249E2}, Urlmon Scheme Handler
http:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
httpd:, {44CB442B-9DA9-49DF-B3FD-023777B16E50}, Http Scheme Handler, Preferred
https:, {37A61C8B-7F8E-4D08-B12B-248D73E9AB4F}, Secure Http Scheme Handler, Preferred
httpsd:, {37A61C8B-7F8E-4D08-B12B-248D73E9AB4F}, Secure Http Scheme Handler, Preferred
httpt:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
httpu:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
mcast:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
mcrecv:, {FA6D33D4-9405-4BA5-9983-12604AC8E77A}, Miracast Sink Scheme Handler, Preferred
mms:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
ms-appdata:, {CFC81939-3886-4ACF-9692-DA58037AE716}, MsAppData Scheme Handler, Preferred
ms-appx-web:, {8DB0224B-3D65-4F6F-8E12-BEB4B78B8974}, MsAppxWeb Scheme Handler, Preferred
ms-appx:, {8DB0224B-3D65-4F6F-8E12-BEB4B78B8974}, MsAppx Scheme Handler, Preferred
ms-winsoundevent:, {F79A6BF9-7415-4CF3-AE10-4559509ABC3C}, Sound Event Scheme Handler, Preferred
rtsp:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
rtsps:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
rtspt:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
rtspu:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
sdp:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred


-------------------------------------
Preferred Media Foundation Transforms
-------------------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\Preferred]

<media subtype GUID>, [<transform friendly name>, ]<transform CLSID>

{EB27CEC4-163E-4CA3-8B74-8E25F91B517E}, Dolby TrueHD IEC-61937 converter MFT, {CF5EEEDF-0E92-4B3B-A161-BD0FFE545E4B}
{E06D802C-DB46-11CF-B4D1-00805F6CBBEA}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
MFVideoFormat_MPEG2, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MEDIASUBTYPE_DOLBY_DDPLUS, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
{A61AC364-AD0E-4744-89FF-213CE0DF8804}, DTS IEC-61937 converter MFT, {D035E24C-C877-42D7-A795-2A8A339B472F}
{A2E58EB7-0FA9-48BB-A40C-FA0E156D0645}, DTS IEC-61937 converter MFT, {D035E24C-C877-42D7-A795-2A8A339B472F}
{7634706D-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{73616D72-767A-494D-B478-F29D25DC9037}, MS AMRNB Decoder MFT, {265011AE-5481-4F77-A295-ABB6FFE8D63E}
MEDIASUBTYPE_mp4s, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_DVSL, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_DVSD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_DVHD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
{63616C61-0000-0010-8000-00AA00389B71}, Microsoft ALAC Audio Decoder MFT, {C0CD7D12-31FC-4BBC-B363-7322EE3E1879}
MFVideoFormat_MP4V, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_MP4S, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{53314356-0000-0010-8000-00AA00389B71}, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVR, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVP, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_MJPG, MJPEG Decoder MFT, {CB17E772-E1CC-4633-8450-5617AF577905}
MEDIASUBTYPE_WMVA, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
{3F40F4F0-5622-4FF8-B6D8-A17A584BEE5E}, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MEDIASUBTYPE_mpg4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MEDIASUBTYPE_MPG4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MFVideoFormat_H264, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MFVideoFormat_WMV3, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
{33363248-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MEDIASUBTYPE_mp43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
MFVideoFormat_MP43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
MEDIASUBTYPE_m4s2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_WMV2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_MSS2, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MFVideoFormat_M4S2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MEDIASUBTYPE_WVP2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_mp42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MEDIASUBTYPE_MP42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MFVideoFormat_WMV1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_MSS1, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MFVideoFormat_MPG1, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MFVideoFormat_WVC1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_DVC, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
{0000F1AC-0000-0010-8000-00AA00389B71}, Microsoft FLAC Audio Decoder MFT, {6B0B3E6B-A2C5-4514-8055-AFE8A95242D9}
{00007361-0000-0010-8000-00AA00389B71}, MS AMRNB Decoder MFT, {265011AE-5481-4F77-A295-ABB6FFE8D63E}
{0000704F-0000-0010-8000-00AA00389B71}, Microsoft Opus Audio Decoder MFT, {63E17C10-2D43-4C42-8FE3-8D8B63E46A6A}
{00006C61-0000-0010-8000-00AA00389B71}, Microsoft ALAC Audio Decoder MFT, {C0CD7D12-31FC-4BBC-B363-7322EE3E1879}
{00002001-0000-0010-8000-00AA00389B71}, DTS IEC-61937 converter MFT, {D035E24C-C877-42D7-A795-2A8A339B472F}
{00002000-0000-0010-8000-00AA00389B71}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
MFAudioFormat_AAC, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFAudioFormat_ADTS, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFAudioFormat_WMAudio_Lossless, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MFAudioFormat_WMAudioV9, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MFAudioFormat_WMAudioV8, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MEDIASUBTYPE_MSAUDIO1, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MEDIASUBTYPE_RAW_AAC1, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFAudioFormat_MP3, MP3 Decoder MFT, CLSID_CMP3DecMediaObject
MFAudioFormat_MPEG, Microsoft MPEG Audio Decoder MFT, {70707B39-B2CA-4015-ABEA-F8447D22D88B}
{00000031-0000-0010-8000-00AA00389B71}, GSM ACM Wrapper MFT, {4A76B469-7B66-4DD4-BA2D-DDF244C766DC}
{00000011-0000-0010-8000-00AA00389B71}, IMA ADPCM ACM Wrapper MFT, {A16E1BFF-A80D-48AD-AECD-A35C005685FE}
KSDATAFORMAT_SUBTYPE_MULAW, G711 Wrapper MFT, {92B66080-5E2D-449E-90C4-C41F268E5514}
{00000006-0000-0010-8000-00AA00389B71}, A-law Wrapper MFT, {36CB6E0C-78C1-42B2-9943-846262F31786}
KSDATAFORMAT_SUBTYPE_ADPCM, ADPCM ACM Wrapper MFT, {CA34FE0A-5722-43AD-AF23-05F7650257DD}
WMMEDIASUBTYPE_WMSP2, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
MFAudioFormat_MSP1, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject


-------------------------------------
Disabled Media Foundation Transforms
-------------------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\DoNotUse]

<transform CLSID>

------------------------
Disabled Media Sources
------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\DoNotUse]

<media source CLSID>


---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 2168814897949479451, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TS4_x64.exe
P2: 1.50.67.1020
P3: 5c5cd685
P4: TS4_x64.exe
P5: 1.50.67.1020
P6: 5c5cd685
P7: 80000003
P8: 000000000007a905
P9:
P10:


+++ WER1 +++:
Fault bucket 1625255079832177097, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TS4_x64.exe
P2: 1.50.67.1020
P3: 5c5cd685
P4: python37_x64.dll
P5: 3.7.150.1013
P6: 5bec6c74
P7: c0000005
P8: 000000000004ca0a
P9:
P10:


+++ WER2 +++:
Fault bucket 1401494017693607718, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TS4_x64.exe
P2: 1.50.67.1020
P3: 5c5cd685
P4: python37_x64.dll
P5: 3.7.150.1013
P6: 5bec6c74
P7: c0000005
P8: 000000000004992a
P9:
P10:


+++ WER3 +++:
Fault bucket 0x3B_c0000005_nt!KeCopyPage, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 5ae18474-6d86-4a4b-b565-cee78f1c64d6

Problem signature:
P1: 3b
P2: c0000005
P3: fffff801633ca614
P4: ffff870c244b5930
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:


+++ WER4 +++:
Fault bucket 1625255079832177097, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TS4_x64.exe
P2: 1.50.67.1020
P3: 5c5cd685
P4: python37_x64.dll
P5: 3.7.150.1013
P6: 5bec6c74
P7: c0000005
P8: 000000000004ca0a
P9:
P10:


+++ WER5 +++:
Fault bucket 1625255079832177097, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TS4_x64.exe
P2: 1.50.67.1020
P3: 5c5cd685
P4: python37_x64.dll
P5: 3.7.150.1013
P6: 5bec6c74
P7: c0000005
P8: 000000000004ca0a
P9:
P10:


+++ WER6 +++:
Fault bucket 1625255079832177097, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TS4_x64.exe
P2: 1.50.67.1020
P3: 5c5cd685
P4: python37_x64.dll
P5: 3.7.150.1013
P6: 5bec6c74
P7: c0000005
P8: 000000000004ca0a
P9:
P10:


+++ WER7 +++:
Fault bucket 2168814897949479451, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TS4_x64.exe
P2: 1.50.67.1020
P3: 5c5cd685
P4: TS4_x64.exe
P5: 1.50.67.1020
P6: 5c5cd685
P7: 80000003
P8: 000000000007a905
P9:
P10:


+++ WER8 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff801633ca614
P4: ffff870c244b5930
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:


+++ WER9 +++:
Fault bucket 1424280628097001179, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: nvcontainer.exe
P2: 1.15.2586.5913
P3: 5c75252f
P4: NvBackend64.dll
P5: 36.0.0.0
P6: 5c879357
P7: c0000005
P8: 00000000000999da
P9:
P10:

wildlilly1969's avatar
wildlilly1969
New Scout
7 years ago

My best guess is you have some sort of hardware that is about to fail completely. BSOD isn't good. Probably an outdated mod causing your sims to not load. Post your Last Exception errors at this site https://lastexception.com/  If you get no joy you can email them the Last Exception error and they will look into it. I'm not about to read all of those files relating to your PC that you so kindly posted.... Sorry but I'd rather poke my eyes out... 

I'm sure some guru will find them interesting... Hope you get it sorted out.

  • smileyface45678's avatar
    smileyface45678
    7 years ago

    For some reason i dont have last exception errors. It says last crash but thats it. Here's a screenshot. I tried to upload the lastcrash but that wasn't working. Copy n pasting in the textbox didn't work either.

    • wildlilly1969's avatar
      wildlilly1969
      New Scout
      7 years ago

      Take the whole sims 4 folder from the My Documents/Electronic arts folder and place it on your desktop somewhere. Then run the game (it will generate a whole new Sims 4 folder) When you do this if the game starts then you need to save the game and exit.

      Slowly start adding your saved games from the old sims 4 folder (now on your desktop) into the newly created set back in your my documents/Electronic arts/sims 4 

      Then add back your mods a few at a time (I make a folder inside my mods folder called testing) and then run the game after each batch you add to see if the game starts. If the game starts take out the files from the testing folder and add them to your mods folder and add more to the testing folder and start the game again. As soon as the game stops loading you will have found a file that is causing the problem in the last batch you added and then its just a process of elimination (one by one taking them out until the game loads). Its not easy but its the only way. There is a sims 4 mod conflict detector at Mod the sims 4 you could try that out too its made by scumbumbo.  

About The Sims 4 Technical Issues - PC

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