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crazycathead77's avatar
crazycathead77
Seasoned Newcomer
6 months ago

Sims 4 crashing when entering live mode

Hi, Can you check  mine out as well? I'm having the same type of issue. I'm using a new sims 4 folder with zero mods and a new save file. I can CAS and move in but the game crashes shortly after moving in, when traveling to any lot, and even just randomly. I'm not getting any crash reports, it simply closes the Sims4 game with no error message or warning. Has been happening since the last update. I have all packs. 

1 Reply

  • crazycathead77  I've split your post into its own thread since it looks like a separate issue.  Please disconnect any peripherals you don't need to use with Sims 4, for example a controller, and try again to play.

    If that doesn't help, please disconnect any audio devices, both speakers and headphones/earbuds.  Even if you'd never play like this, it's a useful test.  And it looks like a component of your sound system is crashing; whether it's while you're playing or not, I can't tell from the dxdiag, but the crashes are there.

    If that doesn't help either, please look for new errors in the Reliability Monitor.  Hit Windows key-R, enter perfmon /rel in the run box, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that mentions Sims 4 or the EA App or that happened at exactly the time of your most recent crash; in either case, I only want to see something from after you've done the above.  If you find one, right-click its name and select "View technical details," then copy those details and paste them into a reply here.  If you don't see anything, check back in an hour or so—the RM doesn't always update right away.

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