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CityofJade's avatar
CityofJade
New Novice
2 months ago

Screen flashes black or disappears, then turns white and freezes.

During gameplay at random times the window will flash black a few times and then white. Sometimes that's all it does and I play as normal. 

Most of the time the game freezes on the white screen and I have to force close. Other times the screen crashes. Sometimes when it's flashing the window disappears and I see my desktop. 

Sometimes I am able to save in between flashes of the screen or on the white screen by watching the cursor icon change. Most of the time I'm not able to. 

This happens during gameplay and build mode but never in CAS. There is no pattern. 

I have cleared the cache, updated ALL drivers on my PC, run a repair from Origin, and have NO MODS.

Computer is a HP Envy x360 Convertible 15-es2xxx and has run Sims with no problems for three years. The processor is 12th Gen Intel i7-1260P and I have 15 GB of usable RAM left. Graphics is Intel Iris Xe.

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