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Sprattic's avatar
Sprattic
4 months ago
Solved

sims 4 crashing

Sims keeps crashing on launch once it gets to the title or menu. I have repaired multiple times and uninstalled it a few times as well.
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 months ago

    @Sprattic  It may not be the main issue, but Razer Chroma is crashing, and one of the Sims 4 crashes in your dxdiag is the kind that Razer software can trigger.  So please uninstall your Razer apps for now.  You may be able to reinstall them later, but please hold off until the game is stable again.

    Most of the crashes, however, look like those related to having XMP and/or CPU Turbo Boost enabled on high-end processors and performance motherboards.  This has been fixed on some systems with a BIOS update, and Dell offers an update for what I believe is your model:

    https://www.dell.com/support/home/en-us/product-support/product/alienware-aurora-r15-desktop/drivers

    Rather than just downloading the newest BIOS version listed, please click This Device and enter your service tag to make absolutely sure you're looking at the right downloads.  Your current BIOS version is 1.13, so install anything higher than that (e.g. 1.17 on the download page above, if it's the correct page).

    If this doesn't help, try disabling CPU Turbo Boost, if you can.  It would be hidden away in Advanced settings and might have a slightly different name, and I'm not completely sure your BIOS would even have this setting, as some OEM boards don't.  But have a look anyway and disable the setting if you can find it.

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 months ago

@Sprattic  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a reply here.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Sprattic's avatar
Sprattic
4 months ago

I cleaned it and started it got to the sim creator and selected a starting house and was stuck loading for 10+ minutes, closed it and retried and it crashed in the menu

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 months ago

    @Sprattic  It may not be the main issue, but Razer Chroma is crashing, and one of the Sims 4 crashes in your dxdiag is the kind that Razer software can trigger.  So please uninstall your Razer apps for now.  You may be able to reinstall them later, but please hold off until the game is stable again.

    Most of the crashes, however, look like those related to having XMP and/or CPU Turbo Boost enabled on high-end processors and performance motherboards.  This has been fixed on some systems with a BIOS update, and Dell offers an update for what I believe is your model:

    https://www.dell.com/support/home/en-us/product-support/product/alienware-aurora-r15-desktop/drivers

    Rather than just downloading the newest BIOS version listed, please click This Device and enter your service tag to make absolutely sure you're looking at the right downloads.  Your current BIOS version is 1.13, so install anything higher than that (e.g. 1.17 on the download page above, if it's the correct page).

    If this doesn't help, try disabling CPU Turbo Boost, if you can.  It would be hidden away in Advanced settings and might have a slightly different name, and I'm not completely sure your BIOS would even have this setting, as some OEM boards don't.  But have a look anyway and disable the setting if you can find it.

    • Sprattic's avatar
      Sprattic
      4 months ago

      I downloaded the BIOS update and it is working, played for a few hours and it did not crash. I did not even know about that Intel mishap until i went to the Dell support page. Those BIOS updates usually get updated through the Microsoft updates.

      Thanks for your help and time.

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