Sims 4 crashing

KrispeeChiken​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

Is this right?

KrispeeChiken​  Yes, that's exactly what I wanted.  Your dxdiag lists a number of crashes of one of the graphics drivers, more likely the Nvidia driver if these are happening while you try to play.  But it's worth doing a clean uninstall and reinstall of both drivers at the same time, to be thorough.  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Use the drivers Acer provides for your laptop:

https://www.acer.com/us-en/support/product-support/Nitro_ANV15-41

You'll want the AMD driver dated February 11 and the Nvidia RTX 4060 driver dated April 12 2024.  You can update the Nvidia driver later if necessary, but try this one first.

The proper order of operations here is uninstall the Nvidia driver > uninstall the AMD driver > restart > reinstall the AMD driver > restart > reinstall the Nvidia driver > restart, all with your computer offline.  When you're done, go back online and try to play.

If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

I did everything you said, and it crashed after 10 minutes (I timed it). This is the longest I have been able to play in about two weeks so there may be an improvement? This is the error information that I found, not sure what any of it means!

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.113.297.1020
Application Timestamp:    67cf5164
Fault Module Name:    TS4_x64.exe
Fault Module Version:    1.113.297.1020
Fault Module Timestamp:    67cf5164
Exception Code:    c0000005
Exception Offset:    00000000010b5c62
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    2057
Additional Information 1:    63aa
Additional Information 2:    63aa8a66d27f961833a0697df5459a88
Additional Information 3:    b3fb
Additional Information 4:    b3fbe4f66fb05b3c1b5fea496b007b73

Extra information about the problem
Bucket ID:    c56330ba08453d4618bbd554333020fa (1782252635167924474)

Thank you so much for your help so far! If I was a millionaire, I would give you one million pounds.

Hi, thank you for your help so far! I thought I had replied to this but my message has disappeared. This is the information that comes up for the most recent crash after I did everything you said for me to do;

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.113.297.1020
Application Timestamp:    67cf5164
Fault Module Name:    TS4_x64.exe
Fault Module Version:    1.113.297.1020
Fault Module Timestamp:    67cf5164
Exception Code:    c0000005
Exception Offset:    00000000010b5c62
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    2057
Additional Information 1:    63aa
Additional Information 2:    63aa8a66d27f961833a0697df5459a88
Additional Information 3:    b3fb
Additional Information 4:    b3fbe4f66fb05b3c1b5fea496b007b73

Extra information about the problem
Bucket ID:    c56330ba08453d4618bbd554333020fa (1782252635167924474)

Just wanted to add that the crash did take about 10 minutes which is longer than it had let me played in a while. 

KrispeeChiken​  I apologize for the late reply; I've been having trouble keeping up with the forums lately.

This crash is an access violation, too generic to be of any help itself—it can be caused by anything from an in-game bug to bad mods to a hardware issue.  (I'm not saying a hardware issue is likely, only that access violations are really that generic.)  So please try a(nother) new save with no mods or custom content, to be thorough, and don't run anything else alongside the game.

If you get another crash of this type, as in:

Application Name:    TS4_x64.exe
Fault Module Name:    TS4_x64.exe
Exception Code:    c0000005

please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

If the game freezes or crashes in a clean boot, please try again, except with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

Hi I am having a very similar problem do you think you could help me out to please?

bellaa86​  I would be happy to help, but I'd like a little more context for the crashes.  In what context does the game crash, is it repeatable, do you see an error message, etc.?  Your dxdiag doesn't list any Sims 4 errors, which could be because the game is closing for another reason, or the errors have been crowded out, or, if the game isn't launching at all, because it's being blocked from running.

Hi, I'm having the same problem too. The game loads fine, my save loads, I go into build mode and can barley click on anything before it freezes, flickers then black screen. The last time this happened, I reinstalled my graphics drivers but that doesn't help this time. I don't know thats not the solution this time or if I'm messing something up

letsgolezzies​  Please force the game to run in DirectX 11 mode if you haven't already.  Open the EA App, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.

If that doesn't help, please do a clean uninstall and reinstall of the graphics driver, which is crashing repeatedly and may be taking Sims 4 down with it.  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can get a fresh copy of the newest driver Dell provides for your laptop here:

https://www.dell.com/support/product-details/en-us/product/inspiron-15-3520-laptop/drivers